ROXAN MAGLANGIT
Cotabato,Philippines
Summary
- Customer-focused professional with hands-on experienced in F&B service, customer relations and accounting tasks. Adept at providing high quality service, resolving customer concerns, processing transactions, and supporting financial operations. Known for reliability, attention to detail and the ability to work effectively in fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Crew Member
GTM floral events
Cotabato, Philippines
12.2024 - Current
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
- Trained new staff members, imparting knowledge of service protocols and customer interaction techniques.
Domestic Helper
Maven Agency
Singapore, Singapore
10.2022 - 11.2024
- Managed household cleaning tasks, including dusting, vacuuming, and mopping, to maintain high standards of cleanliness.
- Made rooms and living spaces presentable and welcoming.
- Prepared nutritious meals for family members, adapting recipes to cater to dietary requirements and preferences.
- Assisted in preparing food, snacks and beverages for residents and guests.
- Managed household budgets, tracking expenses and making cost-effective decisions to optimise financial resources.
- Provided tutoring support to children in various subjects, enhancing their academic performance and confidence.
- Facilitated pet care responsibilities, including feeding, grooming, and walking, to ensure animal well-being.
Accounting Staff
Dr. Ramon P. Pesante Clinic and Hospital, Inc.
Cotabato, Philippines
07.2019 - 10.2022
- Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.
- Oversaw payroll operations, ensuring timely and accurate salary payments to all employees.
- Helped departmental managers develop and optimise inventory controls.
- Managed financial accounts, reconciling bank statements and monitoring cash flow to maintain accurate records.
Sales Assistant
De Gracia fashionistas Botique
Cotabato, Philippines
09.2014 - 03.2019
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
Education
Diploma of Higher Education - Hospitality and Tourism Management
Kingston International College
Singapore01-2026
Bachelor of Science - Accounting Technology
Southern Christian College
Midsayap, North Cotabato01-2019
Skills
- Customer service
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Accounting
Languages
English
Advanced
C1
tagalog
Advanced
C1
Cebuano
Advanced
C1
Certification
- CERTIFICATE- NCII in Domestic Helper
- CERTIFICATE-BASIC LIFE SUPPORT
- CERTIFICATE-Fundamentals of Business Operations
- CERTIFICATE-Marketing in Hospitality and Tourism
- CERTIFICATE-Entrepreneurship and Sales
- CERTIFICATE-Communications Essentials
Interests
- I like to interact with other people
- I like doing selling products
Timeline
Service Crew Member
GTM floral events
12.2024 - Current
Domestic Helper
Maven Agency
10.2022 - 11.2024
Accounting Staff
Dr. Ramon P. Pesante Clinic and Hospital, Inc.
07.2019 - 10.2022
Sales Assistant
De Gracia fashionistas Botique
09.2014 - 03.2019
Diploma of Higher Education - Hospitality and Tourism Management
Kingston International College
Bachelor of Science - Accounting Technology
Southern Christian College