Rowena Robles
Cainta
Summary
Developed skills in dynamic, customer-focused environment, consistently delivering exceptional brand representation and customer engagement. Excels in communication and relationship-building, with proven ability to adapt and thrive in fast-paced settings. Looking to transition into new role, leveraging these transferable skills to make positive impact.
Overview
10
10
years of professional experience
Work History
Brand Ambassador
Canada Goose Online
08.2022 - 01.2025
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Technical Support
Microsoft
10.2017 - 01.2020
- Reduced troubleshooting time by providing efficient technical support for AV equipment issues.
- Enhanced customer satisfaction by providing efficient technical support and solutions.
Fraud Analyst / Customer Service
Barclays Global Service Centre
07.2015 - 08.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Education
Bachelor of Science - Computer Science
Bicol University Polangui Campus
Polangui, Albay01.2016
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
Personal Information
- Place of Birth: Albay
- Date of Birth: 04/24/97
- Gender: Female
- Marital Status: Single
Languages
English
Upper intermediate (B2)
Timeline
Brand Ambassador
Canada Goose Online
08.2022 - 01.2025
Technical Support
Microsoft
10.2017 - 01.2020
Fraud Analyst / Customer Service
Barclays Global Service Centre
07.2015 - 08.2017
Bachelor of Science - Computer Science
Bicol University Polangui Campus
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