Rowena Quereza
Casino Dealer
Mandaluyong City, Metro Manila
Summary
Dynamic and results-driven professional with extensive experience in hospitality and gaming. At Tiger Resort Leisure & Entertainment Inc., I excelled in customer service and compliance, enhancing operational efficiency. Proven skills in chip handling and a strong ability to foster team performance, driving revenue growth and ensuring exceptional guest experiences.
Energetic Casino Dealer offering 8+year background operating and supervising Craps, Blackjack, Paigow Poker, Lunar Poker, Three Card Poker, Online Roullete , Money Wheel and Sicbo table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
13
13
years of professional experience
1
1
Language
Work History
Casino Dealer
Tiger Resort Leisure & Entertainment Inc.
04.2018 - Current
- Dealt various table games, ensuring compliance with gaming regulations and company policies.
- Maintained accurate chip and payout records during gameplay, enhancing operational efficiency.
- Provided exceptional customer service, fostering a welcoming environment for guests and players.
- Monitored player behavior to detect signs of problem gambling, promoting responsible gaming practices.
- Implemented process improvements to streamline game operations, contributing to overall guest satisfaction.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
Restaurant Manager
Gerry's Grill
06.2017 - 02.2018
- Oversaw daily operations to ensure efficient restaurant functioning and service excellence.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented cost-control measures to optimize inventory management and reduce waste.
- Developed and executed marketing strategies to increase foot traffic and boost sales revenue.
- Analyzed customer feedback to improve service quality and address operational challenges.
- Monitored health and safety compliance, maintaining high standards for food safety protocols.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Assistant Restaurant Manager
Golden Arches Development (Mcdonald's Philippines
06.2013 - 03.2017
- Trained and mentored staff, fostering a positive work environment and enhancing team performance.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed and maintained efficient scheduling processes to align staffing with peak service times.
- Analyzed customer feedback to drive improvements in service delivery and operational efficiency.
- Collaborated with management on promotional initiatives to increase sales and enhance customer experience.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw daily operations, ensuring compliance with food safety and quality standards.
Education
Bachelor of Science - Business Administration And Management
Rizal Technological University
Boni Avenue , Mandaluyong City 04.2001 -
Skills
Strong mathematical skills
Excellent customer service
Game rules
Table management
Chip handling proficiency
Patience and composure
Speech clarity
Adaptability to change
Casino equipment maintenance
Timeline
Casino Dealer
Tiger Resort Leisure & Entertainment Inc.
04.2018 - Current
Restaurant Manager
Gerry's Grill
06.2017 - 02.2018
Assistant Restaurant Manager
Golden Arches Development (Mcdonald's Philippines
06.2013 - 03.2017
Bachelor of Science - Business Administration And Management
Rizal Technological University
04.2001 -