ROWENA PUREZA
Antipolo City, Province Of Rizal
Summary
Detail-oriented Billing Specialist with expertise in invoice processing and client relationship management. Proven track record in managing monthly billing cycles and resolving discrepancies efficiently.
Overview
17
17
years of professional experience
Work History
Billing Specialist
TAGBAC MULTI PURPOSE COOPERATIVE
Antipolo City, Province Of Rizal, Philippines
11.2018 - Current
- Processed billing statements accurately and efficiently to ensure timely payments.
- Reconciled customer accounts to resolve discrepancies and maintain accuracy.
- Managed invoice generation and distribution using advanced billing software.
- Collaborated with cross-functional teams to streamline billing processes and improve efficiency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Monitored payment trends to identify potential issues and recommend solutions for improvement.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
AR Clerk
TAGBAC MULTIPURPOSE COOPERATIVE
Antipolo City, Province Of Rizal, Philippines
09.2014 - 11.2018
- Processed and reconciled accounts receivable transactions to ensure accuracy and timeliness.
- Maintained customer account records, resolving discrepancies and ensuring data integrity.
- Collaborated with cross-functional teams to improve billing processes and enhance efficiency.
- Monitored aging reports to identify overdue accounts and implemented follow-up strategies.
- Maintained accurate records of customer payments.
Grocery Supervisor
TAGBAC MULTIPURPOSE COOPERATIVE
Antipolo City, Province Of Rizal, Philippines
01.2011 - 09.2014
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Trained and mentored team members on customer service standards and product knowledge.
- Implemented inventory management practices to minimize stock discrepancies and improve accuracy.
- Coordinated scheduling to align workforce availability with peak shopping hours, enhancing customer experience.
- Analyzed sales trends to optimize product placement, increasing visibility of high-demand items.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty within the community.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Coordinated regular team meetings to discuss progress, share best practices, and address challenges effectively.
- Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
- Developed strong relationships with vendors to ensure timely product delivery and improve stock availability.
- Maintained accurate records of inventory levels using computerized systems regularly updated for accuracy.
- Managed special orders for customers'' requests or events successfully while maintaining excellent customer relations.
Grocery Store Cashier
TAGBAC MULTIPURPOSE COOPERATIVE
Antipolo City, Province Of Rizal, Philippines
07.2008 - 01.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to improve checkout efficiency and customer satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring positive shopping experiences.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
Salesperson
SANTIAGO'S FURNITURE
Antipolo City, Province Of Rizal, Philippines
07.2006 - 09.2006
- Developed strong customer relationships through personalized service and product knowledge.
- Demonstrated effective sales techniques to meet customer needs and drive revenue growth.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Collaborated with team members to create visually appealing showroom displays that enhanced customer engagement.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
Education
BS.BIOLOGY
03-2005
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Decision-making
- Payment posting
- Collections
- Client relationship management
- Monthly billing management
Timeline
Billing Specialist - TAGBAC MULTI PURPOSE COOPERATIVE
11.2018 - Current
AR Clerk - TAGBAC MULTIPURPOSE COOPERATIVE
09.2014 - 11.2018
Grocery Supervisor - TAGBAC MULTIPURPOSE COOPERATIVE
01.2011 - 09.2014
Grocery Store Cashier - TAGBAC MULTIPURPOSE COOPERATIVE
07.2008 - 01.2011
Salesperson - SANTIAGO'S FURNITURE
07.2006 - 09.2006
UNIVERSITY OF RIZAL SYSTEM-MORONG RIZAL - , BS.BIOLOGY