Rowena Ordoveza
Caloocan City
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional communication and organizational skills at Royal Abjar to enhance customer satisfaction and streamline operations. My adaptability and attention to detail significantly improved service delivery, fostering a loyal clientele and boosting team efficiency without compromising quality.
Overview
2025
2025
years of professional experience
Work History
Bartentender
Royal Abjar/ Dubai
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bartender
RCCL / 2004
09.2005 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upheld strict regulations for safe alcohol service and food safety.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Completed requisitions to maintain required stock par levels.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Barserver
RCCL / 1997
12.1996 - 01.2001
Bar Waitress
Gulf Hotel/ Bahrain
11.1989 - 10.1993
Barmaid
Fire House/Pitstop
07.1988 - 09.1989
Cocktail Server
Mabuhay Hotel
01.1988 - 06.1988
Banquet Server
Manila Midtown
05.1987 - 10.1987
Sales Clerk
Plaza Fair/Fairmart
11.1985 - 12.1986
- Engaged in friendly conversation with customer to better uncover individual needs.
- Kept front check out area clean and organized for efficient service.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Clerk
Garment Master
10.1983 - 05.1984
- Developed strong relationships with customers, driving repeat business and loyalty.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Boosted sales by effectively promoting products and engaging with customers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed payments and returns with accuracy and efficiency.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
Education
Bachelor Of Tourism - Customer Service, Tourist Destination, Management
Polytechnic University of The Philippines
Sta. Mesa Manila10.1985
Skills
- Dependable and responsible
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
- Flexible and adaptable
- Attention to detail
- Time management
Timeline
Bartender
RCCL / 2004
09.2005 - Current
Barserver
RCCL / 1997
12.1996 - 01.2001
Bar Waitress
Gulf Hotel/ Bahrain
11.1989 - 10.1993
Barmaid
Fire House/Pitstop
07.1988 - 09.1989
Cocktail Server
Mabuhay Hotel
01.1988 - 06.1988
Banquet Server
Manila Midtown
05.1987 - 10.1987
Sales Clerk
Plaza Fair/Fairmart
11.1985 - 12.1986
Sales Clerk
Garment Master
10.1983 - 05.1984
Bartentender
Royal Abjar/ Dubai
Bachelor Of Tourism - Customer Service, Tourist Destination, Management
Polytechnic University of The Philippines
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