Rowena Mangay-at
Baguio City
Summary
Proactive worker who acquires new skills quickly and demonstrates can-do attitude when taking on new responsibilities. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Friendly, outgoing, charismatic, easily adapt to new environments and changing priorities.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Concentrix
03.2014 - 04.2024
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Sitel Philippines
02.2011 - 02.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Applied Science - Caregiving NC II
Medline International Training Institute
Baguio City, Province Of Benguet, Philippines 05.2001 -
Bachelor of Science - Financial And Management Accounting
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines 05.2001 -
Skills
- Critical Thinking
- Attention to Detail
- Adaptability and Flexibility
- Teamwork and Collaboration
- Inbound Call Management
- Interpersonal Skills
- MS Office
- Self Motivation
- Customer Service
Keywords
- Team Player
- Management
- Customer Care
- Client satisfaction
Timeline
Customer Service Representative
Concentrix
03.2014 - 04.2024
Customer Service Representative
Sitel Philippines
02.2011 - 02.2014
Associate of Applied Science - Caregiving NC II
Medline International Training Institute
05.2001 -
Bachelor of Science - Financial And Management Accounting
University of The Cordilleras
05.2001 -
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix