Customer Service, Technical Support & Sales Representative
IQOR
04.2024 - Current
- Respond to customer inquiries about services and billing, and providing product information.
- Assist customers in selecting the right mobile phone based on their needs and preferences.
- Process orders efficiently, including activating new service lines and managing account setups.
- Provide support throughout the purchasing process to ensure customer satisfaction and retention.
- Achieved high customer satisfaction scores by implementing effective communication strategies and maintaining a positive attitude during interactions.
- Collaborated with team members to enhance service quality and streamline processes.