Rowena Kinobay

1 Communication Skills – Clear, professional, and empathetic communication with customers2 Active Listening – Understanding the customer's concerns and responding appropriately3 Problem-Solving – Thinking critically to resolve customer issues efficiently4 Patience & Empathy – Handling difficult customers with understanding and calmness5 Multitasking – Managing multiple conversations and tasks at the same time6 Technical Skills – Familiarity with computers, software, and call center systems7 Product/Service Knowledge – Knowing the company's offerings to provide accurate information8 Adaptability – Quickly adjusting to new processes, customer needs, and challenges9 Time Management – Handling calls efficiently while maintaining quality service10 Persuasion & Negotiation – Convincing customers when necessary and finding compromises