Rowena Jaropohop
Sta Rosa Laguna
Summary
Dynamic Branch Manager with a proven track record at Charito De Santa Rosa Foods, enhancing customer satisfaction and driving sales through effective strategies. Skilled in branch operations management and fostering strong customer relationships, I excel in time management and team development, consistently achieving targets and improving service quality.
Overview
14
14
years of professional experience
Work History
Branch Manager
Charito De Santa Rosa Foods (Cabalen)
05.2017 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Service Crew Member
Jollibee Foods
02.2012 - 03.2013
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Operated point-of-sale systems accurately and efficiently during high-volume shifts.
- Collaborated with team members to maintain cleanliness and organization of service areas.
- Trained new staff on menu items, service protocols, and safety standards.
Crew Member
Jollibee Foods
07.2011 - 12.2011
- Delivered exceptional customer service, ensuring positive experiences and fostering repeat business.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to streamline operations, enhancing workflow efficiency during peak hours.
- Trained new crew members on standard procedures, promoting a team-oriented environment and knowledge sharing.
Education
Bachelor of Entrepreneurship - Business
Westbridge Institute of Technology, Inc.
Cabuyao, Province Of Laguna, Philippines06-2027
High School Diploma -
Sampaguita National High School
San Pedro, Province Of Laguna, Philippines04-2004
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Charito De Santa Rosa Foods (Cabalen)
05.2017 - Current
Service Crew Member
Jollibee Foods
02.2012 - 03.2013
Crew Member
Jollibee Foods
07.2011 - 12.2011
Bachelor of Entrepreneurship - Business
Westbridge Institute of Technology, Inc.
High School Diploma -
Sampaguita National High School
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