Rowena Galilo
Clinical Admin Associate Coordinator
General Trias
Summary
Experienced Clinical Administrative Coordinator well-versed in handling clerical, case management and claims reviews in busy healthcare environments. Highly organized and detail-oriented with excellent planning and communication skills. Prepared to offer Number years of related experience to a challenging new role with room for advancement.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Clinical Administrative Coordinator
Optum Global
Muntinlupa, Alabang
10.2021 - Current
- Enhanced patient experience by efficiently managing the coordination of clinical services and appointments.
- Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
- Coordinated referrals for specialized treatments or diagnostic tests, expediting care delivery for patients in need of additional support services.
- Assisted in managing patient flow within the clinic, resulting in reduced wait times and enhanced overall efficiency.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
Provider Services Representative
Alorica Philippines Inc.
Alabang Muntinlupa
07.2018 - 10.2021
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Evaluated provider contracts for accuracy and completeness before submission to final approval process.
- Collaborated with cross-functional teams to resolve complex provider issues, resulting in improved provider relations.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
Education
B.S. Chemical Engineering - Engineering (Pre-Engineering)
Technological Institute of The Philippines
Casal, Quiapo 06.1987 - 03.1989
Skills
Records reviews
Case Review
Insurance Verification
HIPAA knowledge
Medical Office Management
Clinical Documentation
Patient Scheduling
Provider Relations
Appointment Coordination
Documentation skills
Claims Management
HIPAA Compliance
Data Entry
Appointment Scheduling
Active Listening
Timeline
Clinical Administrative Coordinator
Optum Global
10.2021 - Current
Provider Services Representative
Alorica Philippines Inc.
07.2018 - 10.2021
B.S. Chemical Engineering - Engineering (Pre-Engineering)
Technological Institute of The Philippines
06.1987 - 03.1989