Rowena Galilo
Clinical Admin Associate Coordinator
General Trias
Summary
Experienced Clinical Administrative Coordinator well-versed in handling clerical, case management and claims reviews in busy healthcare environments. Highly organized and detail-oriented with excellent planning and communication skills. Prepared to offer Number years of related experience to a challenging new role with room for advancement.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Clinical Administrative Coordinator
Optum Global
Muntinlupa, Alabang
10.2021 - Current
- Enhanced patient experience by efficiently managing the coordination of clinical services and appointments.
- Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
- Coordinated referrals for specialized treatments or diagnostic tests, expediting care delivery for patients in need of additional support services.
- Assisted in managing patient flow within the clinic, resulting in reduced wait times and enhanced overall efficiency.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
Provider Services Representative
Alorica Philippines Inc.
Alabang Muntinlupa
07.2018 - 10.2021
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Evaluated provider contracts for accuracy and completeness before submission to final approval process.
- Collaborated with cross-functional teams to resolve complex provider issues, resulting in improved provider relations.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
Education
B.S. Chemical Engineering - Engineering (Pre-Engineering)
Technological Institute of The Philippines
Casal, Quiapo 06.1987 - 03.1989
Skills
Records reviews
undefinedTimeline
Clinical Administrative Coordinator
Optum Global
10.2021 - Current
Provider Services Representative
Alorica Philippines Inc.
07.2018 - 10.2021
B.S. Chemical Engineering - Engineering (Pre-Engineering)
Technological Institute of The Philippines
06.1987 - 03.1989
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