ROWENA FLORES
Cainta, Province Of Rizal
Summary
Adept at optimizing travel itineraries and delivering top-notch client satisfaction, I leveraged my expertise in Sabre and Amadeus at WNS Global Services to enhance operational efficiency and accuracy. My knack for fostering strong client relationships and implementing process improvements underscores my technical proficiency and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Senior Associate
WNS Global Services
12.2018 - Current
- Resolving efficiently the concern of the passenger regarding their itineraries. If they are requesting for new booking, exchange of flights or cancellation.
- Providing options that fit for their needs and economically convenient to the customers.
- Worked on end to end process from new booking, exchanging of the reservations or even cancellations, and issuing tickets.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Education
NURSING AIDE
University of Mindanao Bansalan College
R. Delos Cientos St. Poblacion Dos, Bansalan, Dvo.03-1997
Skills
- Experience with Four GDS
- Four Years of Sabre Expertise
- Four Years Amadeus Proficiency
- 15 Years Proficient in WorldSpan
- One Year Experience in Fare Logics
Timeline
Senior Associate
WNS Global Services
12.2018 - Current
NURSING AIDE
University of Mindanao Bansalan College
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