Rowena Dela Cerna
Payroll Professional
Paranaque City
Summary
Dynamic payroll professional with a strong foundation in payroll processing and compliance, eager to leverage expertise in a challenging new role. Committed to continuous learning and adapting to evolving industry standards while contributing to organizational success. A proactive approach to problem-solving and a keen eye for detail ensure accuracy and efficiency in all payroll operations. Prepared to embrace new opportunities that foster professional growth and enhance overall payroll management capabilities.
Overview
3
3
Languages
18
18
years of professional experience
Work History
SME - Payroll Operations
Jones Lang Lasalle SSC Philippines
09.2026 - Current
- Support Canada Payroll Onshore Team with the processes assigned to Manila Team like New Hire, Terminations/LOA, Missing Pay Issues, Other files like RTW, Compensation changes and Approved Unpaid Time Off, Audits and Trackers prior payroll approval, Initial and Final Reconciliation, generating post payroll reports, managing payroll queries/emails, and other ad hoc tasks.
- Resolved complex process escalations across shared services workflows, ensuring accurate case closure and client support.
- Guided team members on SOP adherence, strengthening consistency in daily transaction processing and quality checks.
- Reviewed recurring service issues, identified root causes, and recommended process improvements for faster resolution.
- Coordinated with cross-functional stakeholders to clarify requirements and maintain smooth service delivery.
HR Senior Analyst - Payroll
Jones Lang LaSalle SSC
05.2022 - 08.2026
- Assisted US employees with payroll queries through phone calls and case management, ensuring timely resolution.
- Validate and consolidate all submitted missing/inaccurate pay.
- Served as primary contact for historical corrections team in Manila. for historical corrections team in Manila, historical edits made in the ADP eTime and Workday Time Tracking system, and other eTime tasks like adding badges, updating alternate work schedule, checking pay rules, reporting.
- Quality audit for Payroll Tier 1 calls and cases. Back up for Escalations - Hypercare.
Jr Payroll Accountant
Hoegh LNG Services ROHQ
11.2018 - 12.2020
- End-to-end Manila office payroll processed; monthly payroll reports handled and submitted; mandatory statutory payments prepared and submitted (BIR 2316, alphalist).
- Managed payroll processing for Oslo, Norway office within OCS Payroll System, producing monthly payroll report.
- Performed payroll record reconciliation for accuracy and compliance, twice yearly and quarterly.
Payroll Assistant
Hoegh Autoliners Regional Operating Headquarter
04.2016 - 10.2018
- Process 200+ Philippine Maritime payroll including Master's Payment Order, cash advances and monthly allotment disbursements.
- Assisted seafarers with inquiries and support at the front desk.
- Coordinated communications between masters and crew to ensure clarity on payroll matters.
- Produced payroll reports and processed statutory payments to ensure compliance and timely disbursement.
Payroll Master
Frabelle Fishing Corporation
11.2008 - 01.2016
- Processed end-to-end office payroll and generated payroll reports.
- Reviewed timekeeping records for accuracy and compliance.
- Supervised and developed 2 payroll staff.
IT Analyst Trainee
Davao Central Warehouse Club
08.2008 - 11.2008
- Analyzed manual process in Audit Trail to facilitate system enhancements in coordination with IT Dept.
Ticketing Staff
Lakay Ticket Office
07.2008 - 07.2008
- Assisted with booking and processing ticket payments. Communicate and meet clients.
Education
Certificate of Completion - Certified Payroll Professional
NIAT Philippines
Pasig, Metro Manila, Philippines 04.2001 -
Tertiary - General Santos City
Ramon Magsaysay Memorial Colleges
General Santos City03-2008
Skills
- Payroll Compliance
- Analytical Skills
- Problem Solving
- Detail Oriented
- Organizational skills
- Time Management
- Client Relations
Interests
Movies, Music, Travel
Timeline
SME - Payroll Operations
Jones Lang Lasalle SSC Philippines
09.2026 - Current
HR Senior Analyst - Payroll
Jones Lang LaSalle SSC
05.2022 - 08.2026
Jr Payroll Accountant
Hoegh LNG Services ROHQ
11.2018 - 12.2020
Payroll Assistant
Hoegh Autoliners Regional Operating Headquarter
04.2016 - 10.2018
Payroll Master
Frabelle Fishing Corporation
11.2008 - 01.2016
IT Analyst Trainee
Davao Central Warehouse Club
08.2008 - 11.2008
Ticketing Staff
Lakay Ticket Office
07.2008 - 07.2008
Certificate of Completion - Certified Payroll Professional
NIAT Philippines
04.2001 -
Tertiary - General Santos City
Ramon Magsaysay Memorial Colleges