Rowena Abad
Quezon City,00
Summary
Reliable Administrative Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates a consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Marketing Administration Assistant
MicroSourcing
03.2024 - Current
- Provides general administrative support including filing, data entry, and document preparation as needed by the marketing team.
- Maintains organized contact databases for streamlined communication with clients and prospects.
- Streamlines administrative processes for increased efficiency in the marketing department.
- Manages filing system, entered data and completed other clerical tasks.
- Assists coworkers and staff members with special tasks on daily basis.
- Supports the hectic marketing department across a broad range of tasks.
- Collates invoicing and preparing reports for finance, data entry and management of different software, portals, and CRM.
- Assists in handling customer queries when needed.
- Manages client emails, lists, and documents including naming documents, saving in customers folders, and processing "next step" requirements in CRM.
- CRM management, CRM database updates, and data mining
- Prepares and generates reports.
- Reviews, checks and audits important documents.
- Manages the maintenance of our team’s project management tool.
- First responder on all social media activity across all our brand accounts.
- Helps create and edit marketing content, such as social media, and assists in managing the company's social media accounts, including scheduling posts, answering inquiries, and engaging with followers.
Part-Time Virtual Admin Assistant
Pro-Edge Center for Learning
7 2022 - Current
- Provides administrative services, including checking and monitoring webinar registrations, preparing Google forms and links needed for webinars, drafting email correspondences, doing some parts of the Completion Report to be submitted to PRC (Professional Regulation Commission), generating e-certificates to be given to the participants of webinars, coordinating with the resource speakers, scheduling meetings in Zoom and Google Calendar, and hosting webinars through Zoom.
- Provides social media inbox management services, including managing the inbox (answering questions, inquiries, and comments) of the company's Facebook page.
Part-Time Online ESL Teacher
Dialog Plus Co., Ltd.
03.2022 - Current
- Gives online English conversation lessons to Japanese clients through Skype video classes
- Provides these clients with lesson memos or feedback after every class.
Full Time Email Support Specialist/Telesales
Vserve Ebusiness Solutions (Client: Interworld Highway, LLC)
01.2022 - 03.2024
- Managed emails and entered data and information into the company's CRM.
- Handled the customer's orders.
- Processed and entered vendor invoices.
- Created and entered telesales orders based on customer purchase orders.
Full Time Email Support Specialist
Freelance (Client: Interworld Highway, LLC)
09.2016 - 01.2022
- Managed emails and entered data and information into the company's CRM.
- Handled customer quotations and orders.
- Processed and entered vendors order confirmations, tracking notifications, and invoices.
- Called and sent emails to vendors regarding estimated ship dates and/or tracking numbers.
- Created and entered telesales orders based on customer purchase orders.
Part-Time Freelance Instagram Virtual Assistant
Client: Parth Nagraj
07.2021 - 08.2021
- Looked for leads and messaged or DMed them with the provided script.
- Recorded voice memos to be sent to these leads.
- Created a lead spreadsheet with the leads' phone numbers.
- Responded to comments on the client's Instagram posts.
Part-Time Teacher Manager
COREnglish
06.2021 - 07.2021
- Answered teachers' messages and inquiries on Skype and Slack
- Assisted them with their class cancellations, absences, and leaves.
- Supervised their classes, provided feedback with regards to their teaching styles, teaching attitudes, and teaching methods, and suggested ways to improve them.
- Wrote and accomplished teacher supervision reports and log-in & log-out reports.
- Checked teachers' weekly and monthly schedules to see if they comply with the company's policies on opening slots/schedules.
- Attended teachers' monthly training and teacher managers' weekly meetings.
Part-Time Online ESL Teacher
J-P English
12.2016 - 03.2020
- Gave online English conversation lessons to Japanese clients through Skype video classes.
- Provided these clients with lesson memos or feedback after every class.
Full Time Brand & PR Manager
Precious Moments Manila
07.2013 - 06.2016
- In charge of Club Communications (Club's Quarterly Newsletter).
- Wrote articles for the said newsletter and oversaw the Editorial Team.
- Supported the club's managing director and executive director in managing the club.
- Handled different customers and club members.
- In charge of company sales and brand awareness through social media platforms such as Facebook, Twitter, and Instagram, and managed the content of the company website.
- Managed and organized the company bazaars, exhibits, and trade fairs.
- Answered inquiries through phone calls and emails and do relevant administrative tasks that may be assigned.
Education
Bachelor of Arts - Communication
University of The Philippines Baguio
Baguio City, Benguet 05.2009 - 05.2013
Skills
Excellent Communication Skills
Fast Learner
Computer and Internet Skills
File Management and Record Keeping
Verbal and written communication
Administrative Support
Administrative Skills
Project Coordination
Meeting Coordination and Support
Document Preparation
Data Confidentiality
Schedule and calendar management
Project and Operations Support
Multitasking
Attention to Detail
Professionalism
Data Entry
Order Entry, Processing and Management
Organizational Skills
Email Support
Email Communication & Management
Time Management Skills
Social Media Management
Customer Service Skills
ESL Teaching
Proofreading
Sales
Instagram Lead Generation
Microsoft Office Suite
Certification
Career Service Professional Eligibility, 81.66, 10/26/2014, Aurora Quezon Elementary School, Quezon City
Trainings and Seminars
- Brand Boot Camp, Taguig City, Metro Manila, 10/22/2015, 10/23/2015, 16 hours
- Internship / OJT, Baguio City, Benguet, 04/2012, 05/2012, 54 hours
- Marshall McLuhan Forum, Baguio City, Benguet, 02/2012, 8 hours
Personal Information
- Place of Birth: Quezon City
- Date of Birth: 08/08/1992
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
References
References available on request.
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Software
Microsoft Office Suite
Google Suite
Communication tools (Skype, Zoom, Slack, Teams, Google Meet)
Social media (Facebook, Instagram, LinkedIn)
Canva
WordPress
HubSpot
Asana
Mondaycom
Shopify
Timeline
Marketing Administration Assistant
MicroSourcing
03.2024 - Current
Part-Time Online ESL Teacher
Dialog Plus Co., Ltd.
03.2022 - Current
Full Time Email Support Specialist/Telesales
Vserve Ebusiness Solutions (Client: Interworld Highway, LLC)
01.2022 - 03.2024
Part-Time Freelance Instagram Virtual Assistant
Client: Parth Nagraj
07.2021 - 08.2021
Part-Time Teacher Manager
COREnglish
06.2021 - 07.2021
Part-Time Online ESL Teacher
J-P English
12.2016 - 03.2020
Full Time Email Support Specialist
Freelance (Client: Interworld Highway, LLC)
09.2016 - 01.2022
Full Time Brand & PR Manager
Precious Moments Manila
07.2013 - 06.2016
Bachelor of Arts - Communication
University of The Philippines Baguio
05.2009 - 05.2013
Part-Time Virtual Admin Assistant
Pro-Edge Center for Learning
7 2022 - Current