Rowelynn Ladlad
BLOCK 6, LOT 1, PHASE 2 UPPER, ALTA TIERRA SUBDIVISION, TIGUMA, PAGADIAN CITY
Summary
Dynamic professional with extensive experience in customer service and cash management, notably at Paramount Life & General Insurance. Proven ability to enhance operational efficiency and foster team collaboration. Skilled in training and mentoring staff, while proficient in financial documentation and compliance. Committed to delivering exceptional service and driving business growth.
Overview
2010
2010
years of professional experience
Work History
Owner
Jowie Surplus and General Merchandise
Cashier
Great Domestic Insurance
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported marketing initiatives by setting up and maintaining promotional displays.
On-Job-Trainee
METROBANK
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Filled out timesheets and paperwork according to identified requirements.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Assisted in conducting market research, providing valuable data for strategy development.
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
Branch Assistant / District Cashier
Paramount Life & General Insurance
02.2006 - 10.2009
- Assisted in preparing monthly reports detailing branch performance metrics showcasing areas of strength as well as improvement.
- Provided support during audits, ensuring all documentation was readily available for review by external parties.
- Collaborated with other team members to deliver exceptional service, fostering a positive work environment.
- Managed cash transactions accurately, ensuring proper documentation and maintaining security protocols.
- Assisted in the development of marketing strategies to attract new customers and increase branch revenue.
- Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
- Handled complex customer issues professionally, escalating concerns when necessary for prompt resolution.
- Administered loan application processing effectively from start to finish assuring client satisfaction.
- Handled account opening procedures thoroughly verifying required documentation reducing risk factors.
- Coordinated appointment scheduling for clients seeking consultations with financial advisors or loan officers.
- Identified opportunities for process improvements within the branch operations, leading to increased efficiency and cost savings.
- Maintained strict confidentiality of sensitive information pertaining to both clients and employees.
- Aided in staff training initiatives, sharing knowledge and expertise to build a stronger workforce.
- Organized office spaces efficiently, improving workflow and enhancing productivity among colleagues.
- Maintained accurate records of transactions, ensuring compliance with company policies and financial regulations.
- Worked closely with upper management on special projects that allowed our branch to better serve our clients'' needs.
- Conducted thorough research on client needs, providing tailored solutions for optimal financial growth.
- Boosted branch efficiency by streamlining processes and implementing new operational procedures.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Branch Assistant / Distruct Cashier
Manila Bankers Life Insurance
11.2000 - 01.2006
- Organized office spaces efficiently, improving workflow and enhancing productivity among colleagues.
- Collaborated with other team members to deliver exceptional service, fostering a positive work environment.
- Managed cash transactions accurately, ensuring proper documentation and maintaining security protocols.
- Aided in staff training initiatives, sharing knowledge and expertise to build a stronger workforce.
- Conducted thorough research on client needs, providing tailored solutions for optimal financial growth.
- Administered loan application processing effectively from start to finish assuring client satisfaction.
- Boosted branch efficiency by streamlining processes and implementing new operational procedures.
- Assisted in preparing monthly reports detailing branch performance metrics showcasing areas of strength as well as improvement.
- Assisted in the development of marketing strategies to attract new customers and increase branch revenue.
- Provided support during audits, ensuring all documentation was readily available for review by external parties.
- Handled account opening procedures thoroughly verifying required documentation reducing risk factors.
- Coordinated appointment scheduling for clients seeking consultations with financial advisors or loan officers.
- Maintained accurate records of transactions, ensuring compliance with company policies and financial regulations.
- Identified opportunities for process improvements within the branch operations, leading to increased efficiency and cost savings.
- Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
- Maintained strict confidentiality of sensitive information pertaining to both clients and employees.
- Handled complex customer issues professionally, escalating concerns when necessary for prompt resolution.
- Worked closely with upper management on special projects that allowed our branch to better serve our clients'' needs.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Pagadian City Pilot School
Pagadian CityMBA - Business Administration
Medina College
Ozamis CityBachelor of Science - Business Accountancy
Saint Columban College
Pagadian City10.1999
High School Diploma -
ZAMBOANGA DEL SUR NATIONAL HIGH SCHOOL
Pagadian City03.1994
Skills
▪︎ COMPUTER Literate
Additional Information
EXAMINATION TAKEN:
CAREER SERVICE PROFESSIONAL EXAM
DATE: March 26,2000
Rate: 81.35%
I do hereby certify that the details provided are accurate tonthe best of my knowledge.
Rowelynn M. Ladlad
CHARACTER REFERENCE:
JAYMAR LOPEZ, CPA
AUDITOR 4
COA
DAVE BARROT
Provincial Director
DILG
Timeline
Branch Assistant / District Cashier
Paramount Life & General Insurance
02.2006 - 10.2009
Branch Assistant / Distruct Cashier
Manila Bankers Life Insurance
11.2000 - 01.2006
Owner
Jowie Surplus and General Merchandise
Cashier
Great Domestic Insurance
On-Job-Trainee
METROBANK
High School Diploma -
Pagadian City Pilot School
MBA - Business Administration
Medina College
Bachelor of Science - Business Accountancy
Saint Columban College
High School Diploma -
ZAMBOANGA DEL SUR NATIONAL HIGH SCHOOL