Hi, I’m
Rowelyn Mesias
Call Center Agent
Puerto Princesa City
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
1
Certification
Work History
Verizon
Alorica
11.2022 - 11.2023
Job overview
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
AT&T
Teleperformance
10.2019 - 01.2021
Job overview
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sitel
Sitel
11.2017 - 04.2018
Job overview
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Holy Trinity UniversityPuerto Princesa City
Bachelor of Science from Business Administration
04.2001
Skills
Self-Directed
Organization
Customer Relations
[Type] Software Proficiency
Verbal Communication
Good Telephone Etiquette
Friendly, Positive Attitude
Multitasking Abilities
Certification
Certified Customer Service Representative, [Company Name] - Top Agent
Timeline
Alorica
Verizon
11.2022 - 11.2023
Teleperformance
AT&T
10.2019 - 01.2021
Sitel
Sitel
11.2017 - 04.2018
Holy Trinity University
Bachelor of Science from Business Administration
04.2001