ROWEL RUBI EUCOGCO
City Of Bislig,Surigao del Sur
Summary
A hardworking professional open to any role that matches my qualifications. I adapt easily to different work settings, stay flexible, and deliver consistent results. My strong moral values, work ethic, and faith guide how I treat people and handle responsibilities. I can work independently with minimal supervision, and I'm always ready to share practical ideas to help the team succeed.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Head Receptionist / Cashier
The Apero & Food in a Box - Restaurant
City Of Bislig, Philippines
03.2021 - 03.2026
- Welcomed guests and clients with friendly, positive demeanour, enhancing their first impression of the establishment.
- Processed payments and handled billing enquiries, maintaining accurate financial records and guest accounts.
- Delivered customer service training for reception staff, equipping them with skills to improve client interactions.
- Coordinated reception staff tasks using [Software] calendar, efficiently allocating responsibilities and tracking deadlines.
- Organised food and refreshments for clients' meetings and staff training days.
Front Office Associate
Southpole Central Hotel
Cebu City, Philippines
12.2015 - 12.2016
- Facilitated efficient check-ins, managing room assignments and providing essential guest information.
- Processed guest payments for accommodation and services, ensuring accuracy in financial records.
- Maintained confidentiality of guest information, adhering to data protection regulations and building trust.
- Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.
- Coordinated with housekeeping to confirm room statuses, guaranteeing timely availability for new guests.
- Maintained room inventory for occupancy, reservations and room assignments.
- Prepared daily occupancy and revenue reports, aiding management decision-making.
Housekeeping Attendant
Southpole Central Hotel
Cebu City, Philippines
12.2015 - 12.2016
- Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
- Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
- Demonstrated time management skills by prioritising tasks based on occupancy levels.
- Conducted bathroom sanitisation by cleaning toilets, showers, sinks, floors and baths and removing towels for laundry cleaning.
- Protected guest belongings by securing rooms upon completion of cleaning, ensuring each guest room was locked after performing housekeeping services.
- Collaborated with the housekeeping team to share best practices and improve efficiency.
- Inspected rooms post-cleaning to guarantee they met the hotel's rigorous standards.
Front Desk Receptionist
Jodin Skills Specialist Inc. Agency
Cebu City, Philippines
05.2015 - 11.2015
- Organised and maintained filing systems, both electronic and paper, to uphold data integrity and confidentiality.
- Answered telephone calls to offer information, direct callers and take messages.
- Prepared and filed paper and electronic forms at Companies House, ensuring document accuracy ahead of processing.
Education
Diploma of Higher Education - Hotel and Restaurant Management
De La Salle John Bosco College
Bislig City01-2015
Skills
- Teamwork
- Creativity
- Guest Experience Management
- Financial Record Keeping
- Team Collaboration
- Computer Literate
- Positive Attitude
- Trustworthy
- Problem solving
- Time management
- Occupancy Reporting
- Promotional creativity
- Creative resourcefulness
Certification
- THE GROWTH MINDSET LEADER, Bislig City, 2025
- FILIPINO BRAND OF SERVICE EXCELLENCE (FBSE) TRAINING, Mangagoy Bislig City, 2024
- 760 HOURS ON-THE-JOB TRAINING, The Manor Camp John Hay, Baguio City, 2014
- FRONT OFFICE SERVICE II, De La Salle John Bosco College, Mangagoy, Bislig City, 2014
- HOUSEKEEPING NC II, La Salle John Bosco College, Mangagoy, Bislig City, 2014
- FOOD AND BEVERAGE SERVICE NCII, La Salle John Bosco College, Mangagoy, Bislig City, 2014
- COMPUTER PROGRAMMING NCII, TESDA, Brgy. Poblacion, Bislig City, 2009
References
- Marck Ed Esmundo
Digital Marketing Expert - Bislig City
exorbitantmarck@gmail.com
0977-658-9514
- Hanie Jane Monsanto
Front Office Cashier
Grand Regal Hotel - Davao City
0949-800-5313
- Lovely Joy M. Odares
Admin Assistant LGU - Bislig City
0927-348-8116
- Sherryl C. Castro
Operation Supervisor
Food in a Box Restaurant - Bislig City
0970-049-1829
Timeline
Head Receptionist / Cashier
The Apero & Food in a Box - Restaurant
03.2021 - 03.2026
Front Office Associate
Southpole Central Hotel
12.2015 - 12.2016
Housekeeping Attendant
Southpole Central Hotel
12.2015 - 12.2016
Front Desk Receptionist
Jodin Skills Specialist Inc. Agency
05.2015 - 11.2015
Diploma of Higher Education - Hotel and Restaurant Management
De La Salle John Bosco College