Summary
Overview
Work History
Education
Skills
Timeline
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Rowell Pacion

Rowell Pacion

Bacong, Province of Negros Oriental

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Infocom Technologies
Dumaguete
07.2022 - 04.2024
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.

Intern

Dumaguete Cathedral Credit Cooperative
Dumaguete
01.2022 - 06.2022
  • Established rapport with colleagues from diverse backgrounds, enhancing collaboration and teamwork efforts across departments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support, addressing routine, and special requirements.
  • Sorted, organized, and maintained files.

Internship Student

Colegio De Santa Catalina De Alejandria
Dumaguete
03.2021 - 07.2021
  • Streamlined office processes with diligent organization, resulting in improved efficiency.
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Managed multiple priorities simultaneously without compromising quality or punctuality of deliverables.

Education

BBA - Financial Management

Colegio De Santa Catalina De Alejandria
Dumaguete, Philippines
06.2018 - 06.2022

Skills

Call Management

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Timeline

Customer Service Representative

Infocom Technologies
07.2022 - 04.2024

Intern

Dumaguete Cathedral Credit Cooperative
01.2022 - 06.2022

Internship Student

Colegio De Santa Catalina De Alejandria
03.2021 - 07.2021

BBA - Financial Management

Colegio De Santa Catalina De Alejandria
06.2018 - 06.2022

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Rowell Pacion