Summary
Overview
Work History
Education
Skills
Timeline
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Rowell M. De la Cruz

Rowell M. De la Cruz

Antipolo City

Summary

My name is Rex and I would like to describe myself as an Industrious and competent professional with over 8 years of successful experience in the industry, characterized by strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments while fostering a positive attitude and commitment to continuous learning and growth. Eager to contribute to team success and enhance professional skills in a dynamic setting. Dedicated to driving results and achieving excellence in every endeavor.

Overview

10
10
years of professional experience

Work History

Service Resolution | Tier 2

ClearSource BPO Inc
05.2023 - Current
  • Efficiently generate dispatch work orders to address appliance related issues reported by homeowners.
  • Expert resolving in tickets, ensuring customer satisfaction and loyalty.
  • Achieve high-ticket resolution rate with attention to detail.

Case Manager / Escalation

Quantrics Enterprises Inc.
02.2018 - 04.2023
  • Demonstrated expertise in handling escalated customer interactions, effectively resolving concerns.
  • Showed initiative in intercepting repeat customer queries, ensuring timely resolution and high satisfaction rates.
  • Effectively championed continuous improvement by providing insightful feedback to service agents.

Technical Support | Tier 2

The Results Companies
05.2017 - 10.2017
  • Proficient in addressing unresolved tickets, showcasing expertise in wide range of technical tools and resolutions.

Customer Service Representative

Sitel Philippines
11.2015 - 02.2017
  • Expert in swiftly resolving clients’ billing and technical issues related to their service, ensuring customer satisfaction.

Education

Bachelor of Science - Criminology, Major in Police Administration

The University of Manila
10.2007

Skills

  • Client support
  • Detail-oriented data management
  • Persuasive writing skills
  • Financial record management
  • Graphic Design

Timeline

Service Resolution | Tier 2

ClearSource BPO Inc
05.2023 - Current

Case Manager / Escalation

Quantrics Enterprises Inc.
02.2018 - 04.2023

Technical Support | Tier 2

The Results Companies
05.2017 - 10.2017

Customer Service Representative

Sitel Philippines
11.2015 - 02.2017

Bachelor of Science - Criminology, Major in Police Administration

The University of Manila
Rowell M. De la Cruz