Rowela Trozado
Alaminos
Summary
Highly motivated logistics and inventory specialist with 10 years of experience in supply chain, order management, and customer service. Driven individual consistently providing high-level support to internal and external partners. Possessing extensive proficiency in managing deliverables and inventory management, dedicated to ensuring efficient and streamlined operations.
Overview
22
22
years of professional experience
Work History
Sr. RMA and Inventory Specialist
Maxeon Solar Technologies
03.2024 - 03.2025
- Manages warehouse inventory accuracy performance on weekly basis
- Ensures cycle count protocols are being followed for each regional warehouses
- Identifies and reconciles all accounted variances
- Reviews all non-nettable inventory locations
- Tracks aging inventory in-transit
- Audits all return material authorization (RMAs) processed by internal team
- Coordinates return to vendor products for failure analysis
- Guarantees that all inventory procedures and processes are compliant with policies and controls
Sr Logistics & Project Support Specialist
Maxeon Solar Technologies
04.2022 - 03.2024
- Leads in providing support in order fulfillment group by monitoring forwarders booking for APAC shipments
- Validates freight quotes from third-party logistics and convey result to respective teams
- In charge in booking shipments in Transport Management System (TMS) application
- Tracking of daily movement of cargoes online and coordinate status to internal and external customers – from pick up to export-import processing
- Prepares critical shipping documents required for all the projects
- Performs inventory receipt of incoming and outgoing supplies in the system
- Publishes weekly on-time delivery projection
Sr. Partner Support Representative
Maxeon Solar Technologies / SunPower Corporation
09.2015 - 04.2022
- Overall support to Sales and Project Management Team
- Spearhead of project overview with various internal team – Finance, Logistic and Planning
- Provide comprehensive reports on delivery status for each project
- Generates customer billing, sales projections on monthly and quarterly basis
- Evaluates order delivery issues and sales processes
- Creates for specific account
- Ensures call quality are met and in compliance to organizational policies
- Major contributor in different Sunpower Projects: Design Services Invoice Process, Project Document Consolidation, SME in Credit Check Failure and Auto-Mass System Repricing
Office Administrator & Customer Service
Reichle & De-Massari Far East Pte Ltd Singapore
11.2008 - 07.2013
- Personal assistant to Asia Pacific EVP
- Provides administrative support to all other Managing Directors in APAC region
- Handles all monthly claim expenses of the management team
- Heavily involved in processing marketing and promotional sample requests
- Organizes hotel and travel reservation/arrangements for APAC management
- In charge of office equipment purchases and maintenance
- Organizes corporate activities and quarterly functions of the team
- Monitors employees’ leave entitlement
Customer Service Assistant
Bin Hendi Enterprises LLC
06.2007 - 08.2008
- Handles phone and dine-in inquiries from customers
- Guarantees food quality and services to meet customer satisfaction and loyalty
- Provides monthly and quarterly revenue report to internal management
Guest Service Specialist
Manila Southwoods Manor
03.2006 - 06.2007
- Administers all incoming and outgoing guests
- Generates billing for all in-house guests
- Coordinates monthly and quarterly sales with internal teams – Finance and Auditors
Receptionist
Enchanted Kingdom Inc.
05.2005 - 02.2006
- Provides administrative and secretarial support to different departments – phone queries, assisting visitors, supplier accommodation and screening
- Schedule and coordinate meetings, interviews, appointments, events, and other similar activities for management team
Aviation Security Specialist
Ninoy Aquino International Airport
10.2002 - 05.2003
- Assist all business and first-class passengers in Philippine Airlines Lounge
- Ensures products, foods and services are all in place to meet customers gratification
- Generates weekly, monthly, and quarterly monitoring report of valued clients
Education
Bachelor of Arts - Mass Communication
University of Perpetual Help Rizal
Calamba City, Laguna03.2002
Skills
- Supply Chain Coordination
- Sales/Project Management
- Logistics and Order Processing
- Customer Service Expertise
- Inventory Management
- Beauty Makeup Proficiency
- Proficient in Microsoft Office
- Collaborative Teamwork
- Oracle Discoverer Expertise
- Salesforce Platform Proficiency
- QlikView Reporting Skills
- Citrix Application Management
- Point of Sales System
Timeline
Sr. RMA and Inventory Specialist
Maxeon Solar Technologies
03.2024 - 03.2025
Sr Logistics & Project Support Specialist
Maxeon Solar Technologies
04.2022 - 03.2024
Sr. Partner Support Representative
Maxeon Solar Technologies / SunPower Corporation
09.2015 - 04.2022
Office Administrator & Customer Service
Reichle & De-Massari Far East Pte Ltd Singapore
11.2008 - 07.2013
Customer Service Assistant
Bin Hendi Enterprises LLC
06.2007 - 08.2008
Guest Service Specialist
Manila Southwoods Manor
03.2006 - 06.2007
Receptionist
Enchanted Kingdom Inc.
05.2005 - 02.2006
Aviation Security Specialist
Ninoy Aquino International Airport
10.2002 - 05.2003
Bachelor of Arts - Mass Communication
University of Perpetual Help Rizal
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