Public Speaking
Rowel Marjalino
Telemarketer | Virtual Assistant | Cold Caller & Appointment Setter | Call Center Manager
Legazpi City
Summary
You can count on me when it comes to B2B and B2C Telemarketing, Virtual Assistance, CRM management, Client Communication, and Business Operation Management.
I have solid work experiences in these areas both working with clients directly or under the corporate company.
Overview
12
12
years of professional experience
Work History
Manager
FindMeAJob Employment Services
01.2021 - 05.2024
- Managing the whole operation to help Aspiring Freelancer clients to find a job online and work directly with clients so they can take home more payment.
- I was handling the recruitment process, and the client acquisition process.
Virtual Call Center Manager
Cancun Vacation Agency
09.2018 - 12.2020
- Managing 10 non Voice call center agents.
- Managing the call center Dialer
- Managing the whole communication between the agents and the client
- I was also handling the technical support communication.
- Little work in Data and Reports Management.
Real Estate Virtual Assistant
Oscar Real Estate Team
01.2017 - 07.2018
- I was handling the telemarketing work, CRM Management, and other administrative tasks to support the client.
- I was creating drip campaigns, handling text and email marketing, plus social media management.
Licensing Manager
Perfect Pitch Technology
03.2015 - 04.2016
- I was in charge in the licensing department.
- I manage the client communication between the company and clients when it comes to licensing the dialer technology.
- I was doing the training with the client/client's team on how to use the dialer technology.
Account Manager/Operation Manager
Perfect Pitch Technology
12.2014 - 07.2015
- I was managing multiple outbound call center teams.
- I was managing the communication between the clients and agents.
- In charge in managing the data and dialer management.
- Communication between the support team and the client.
- Day to Day call center operation management
Team Supervisor
Perfect Pitch Technology
04.2013 - 12.2014
- Manage the day-to-day operation of the call center.
- My objective is to make sure the team is on top of the daily target of the home security , medical , rent to own and academic campaign.
- Hourly updates to the clients via skype or email.
- Making sure that the team is happy, motivated and healthy.
Outbound Sales Representative
BD BPO Solutions Inc
10.2012 - 12.2012
- This company is a partner of Perfect Pitch Technology.
- I was handing outbound telemarketing job wherein I was calling USA residents to conduct political Surveys.
- After few months, I was promoted as a team supervisor under Perfect pitch technology.
Education
Bachelor of Science - Computer Science
Bicol University
Legazpi, Province Of Albay, Philippines 04.2001 -
Skills
Interests
Technology Development
Science Development
Bible Study
Timeline
Manager
FindMeAJob Employment Services
01.2021 - 05.2024
Virtual Call Center Manager
Cancun Vacation Agency
09.2018 - 12.2020
Real Estate Virtual Assistant
Oscar Real Estate Team
01.2017 - 07.2018
Licensing Manager
Perfect Pitch Technology
03.2015 - 04.2016
Account Manager/Operation Manager
Perfect Pitch Technology
12.2014 - 07.2015
Team Supervisor
Perfect Pitch Technology
04.2013 - 12.2014
Outbound Sales Representative
BD BPO Solutions Inc
10.2012 - 12.2012
Bachelor of Science - Computer Science
Bicol University
04.2001 -
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