Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rovi Kristel Ico

Valenzuela, Metro Manila

Summary

Dynamic US Payroll Subject Matter Expert with extensive experience at IBM specializing in US Payroll processing and project management. With proven accomplishment in handling escalations and leading teams effectively. Proficient in Workday and SAP Payroll systems, delivering exceptional customer service and ensuring accurate daily Payroll output.

Overview

12
12
years of professional experience

Work History

US Payroll Subject Matter Expert

IBM Business Services, Inc
10.2023 - Current

I am a Subject Matter Expert of Human Capital Management Team whose main job in Payroll is the Processing of any Regular salary adjustments, as well as processing of Separation/Final payment. As an SME, I am also responsible in handling escalations, managing our team's task and assignment, and communicating with other team.

Payroll Professional

IBM Business Services, Inc
04.2016 - 09.2023

My tasks and responsibilities as US Payroll Professional includes:


Transmission of salaries to different bank in the US (Direct Deposit and Hard

copy check)

- Processing of employee’s Short-term and Long-term Disability benefits.

- Processing of Wage Verification forms.

- W2 correction processing.

- Inactive overpayment calculation and communication.

- Health Savings Account processing and reconciliation.

- Salary calculation and adjustments.

- Separation, Final pay, and Vacation pay processing.

US Payroll Administrator

IBM Business Services, Inc
06.2014 - 04.2016

My main job as Payroll Administrator includes:


- US Payroll processing and administration.

- Garnishment calculation and processing.

- Customer Service.

Payroll and Billing Associate

Servicio Filipino, Inc
04.2013 - 06.2014

As Payroll and Billing Associate, my main job includes:


- End to end Philippine Payroll processing.

- Preparation of Billing statements.

- Tax calculation

- Benefit computation.

- Employee relations

Education

Bachelor of Science - Business Administration in Financial Management

Pamantasan Ng Lungsod Ng Valenzuela
Valenzuela, Metro Manila, Philippines
04-2013

Skills

    US Payroll processing

    MS Excel and Macro

    Customer Service and escalation handling

    Communication and Leadership skills

    Workday Payroll processing

    SAP Payroll Processing

    Project management

Timeline

US Payroll Subject Matter Expert

IBM Business Services, Inc
10.2023 - Current

Payroll Professional

IBM Business Services, Inc
04.2016 - 09.2023

US Payroll Administrator

IBM Business Services, Inc
06.2014 - 04.2016

Payroll and Billing Associate

Servicio Filipino, Inc
04.2013 - 06.2014

Bachelor of Science - Business Administration in Financial Management

Pamantasan Ng Lungsod Ng Valenzuela
Rovi Kristel Ico