ROVIC RAYMUND VALEÑA
Tanauan, Province Of Batangas
Summary
Detail-oriented administrative professional with experience in data entry, record management, and office support. Strong customer service background with excellent communication and problem-solving skills in handling inquiries and resolving concerns. Highly organized, adaptable, and committed to delivering quality work in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Admin Generalist
East Wind Rush Express
05.2025 - Current
- Performed administrative support functions, including data entry, shipment documentation, record maintenance, and receipt processing, ensuring accuracy and efficient recordkeeping.
- Managed parcel tracking through the JMS system, coordinated rider schedules, and supported daily logistics operations to facilitate timely and accurate deliveries.
- Provided prompt and professional customer service by assisting walk-in clients, addressing inquiries, resolving complaints, and delivering timely updates to ensure a positive customer experience.
- Maintained inventory records and assisted in onboarding and training new team members on operational procedures and workplace standards.
Claims Associate
PH GLOBAL JET EXPRESS INC
07.2024 - 03.2025
- Managed end-to-end claims processing by reviewing claims, verifying eligibility and supporting documentation, conducting investigations, and determining appropriate resolutions.
- Maintained accurate claim records, calculated settlements, identified discrepancies, and ensured compliance with company policies and regulatory requirements.
- Collaborated with clients and internal teams to investigate claim issues, provide timely updates, resolve inquiries, and facilitate efficient claim resolutions.
Education
Bachelor of Science - Criminology
Lipa City Colleges
Lipa City, Batangas07-2024
Humanities And Social Sciences
Mercado Colleges
City of Tanauan, Batangas04-2020
Skills
Microsoft Office Suite
Data entry
Records management
Office administration
Scheduling coordination
Claims processing
Customer service
Complaint resolution
Case documentation
Service recovery
Timeline
Admin Generalist
East Wind Rush Express
05.2025 - Current
Claims Associate
PH GLOBAL JET EXPRESS INC
07.2024 - 03.2025
Bachelor of Science - Criminology
Lipa City Colleges
Humanities And Social Sciences
Mercado Colleges
SEMINARS AND TRAININGS
Enhancing Admin Generalist Efficiency and Customer Service Excellence | April 2026