Rovelyn Olarte Delos Santos
Roxas, Oriental Mindoro
Summary
Senior Security Guard at Norwegian Cruise Lines Holdings, adept in surveillance system management and exceptional customer service. Proven track record in implementing security protocols and incident management, enhancing vessel safety. Demonstrates excellent communication and teamwork, ensuring a secure and positive environment for guests and crew.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Security Guard
Norwegian Cruise Lines Holdings
2024.06 - 2024.11
- Provide exceptional customer service while enforcing established rules, ensuring a positive experience for guests and crew while ensuring their safety and security and of the vessel.
- Timely reporting of any incidents and providing security intelligence to the management.
- Manage access control systems, ensuring only authorized individuals gain entry into the vessel.
- Respond to any forms of emergencies and timely reporting to the OOW or SSO.
- Maintain detailed documentation on incidents and observed trends, aiding future analysis and prevention efforts.
- Respond quickly to incidents and assessed active situations for security concerns.
- Communicate by using two-way radios, mobile phones and other technological devices.
- Update shift logs and daily reports to document security activities and specific incidents.
- Investigate suspicious activities and persons as directed by the SSO.
- Enforce security policies to maintain safe environment.
- Aid Security Officer with his admin jobs.
- Handling and updating of key management system.
- Trained Breathalyzer Alcohol Test Technician.
- Conducted training sessions for new crew members to facilitate compliance with security protocols.
- Maintaining the integrity of the gangway.
- Ensuring that visitors are logged in and out and escorted when necessary.
- Maintaining vigilance on the dock side and water side of the vessel.
- Reporting any suspicious activities or incidents to the OOW or SSO.
- Reporting the presence of any visitors or authorities to the OOW or SSO.
- Carrying out security screening and searches with security equipments supplied.
- Carrying out fire/ security patrols when assigned.
- Responding to passenger problems with cabin safe boxes and passenger or crew cabin door locks.
- Knowledgeable on the layout of the ship and understand the responsibilities of ship security and able to perform the assigned duties.
Senior Security Guard
Norwegian Cruise Lines Holdings
2023.08 - 2024.05
Security Guard
Norwegian Cruise Lines Holdings
2022.12 - 2023.06
Security Guard
Norwegian Cruise Lines Holdings
2022.04 - 2022.10
Security Guard
Norwegian Cruise Lines Holdings
2021.06 - 2022.02
Education
Undergraduate - BS Criminology
Innovative College of Science And Technology
Bongabong, Oriental Mindoro Philippines 03.2010
High School Graduate - Secondary Education
The Sisters of Mary School
Sta. Mesa, Manila12.2002
Skills
- Security Awareness Training
- Surveillance System Management
- Access control
- Implementation of Security Protocols
- Incident Management
- Patrolling techniques
- Workplace safety
- Excellent communication
- Computer skills
- Multitasking Abilities
- Reliable and responsible
- Time management
- Customer service
- Teamwork and collaboration
- Security operations experience
- Reporting skills
Accomplishments
- Breathalyzer Alcohol Test Technician
- Bravo Award for stepping up to the role when there was no Security Officer onboard and ensure that tasks were completed on time and that the standards of the Security area were maintained.
Certification
Philippine Passport No. P8088284A( July 26, 2018- July 25, 2028)
US Visa(October 27, 2020- October 22, 2025)
Schengen Visa(May 29, 2024- May 28, 2026)
Basic Training(August 1, 2023- August 1, 2028)
SDSD(February 15, 2019/revalidation not required)
PSCRB(March 4, 2024- March 4, 2027)
ATFF(September 28, 2020- September 28, 2025)
Crowd Management(September 19, 2020)
Crisis Management(September 17, 2020)
Timeline
Senior Security Guard
Norwegian Cruise Lines Holdings
2024.06 - 2024.11
Senior Security Guard
Norwegian Cruise Lines Holdings
2023.08 - 2024.05
Security Guard
Norwegian Cruise Lines Holdings
2022.12 - 2023.06
Security Guard
Norwegian Cruise Lines Holdings
2022.04 - 2022.10
Security Guard
Norwegian Cruise Lines Holdings
2021.06 - 2022.02
Undergraduate - BS Criminology
Innovative College of Science And Technology
High School Graduate - Secondary Education
The Sisters of Mary School