PostgreSQL
Rovelyn Jacang
Research Specialist
Lupao, Nueva Ecija
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Science Research Specialist
Philippine Carabao Center
Science City of Munoz
01.2013 - Current
- Implement socio-economic,program, policy and technology transfer research
- Conceptualization and writing of research proposal and technical articles for publication
- Resolves problems, improved operations and provided exceptional service.
- Use critical thinking to break down problems, evaluate solutions and make decisions through research and extension.
- Draft effective training materials for clients' learning and continual improvement
- Acted as a team leader in projects and activities, delegating tasks and providing feedback.
Guest Contact Center Representative
Virgin Australia
Quezon City
01.2011 - 06.2023
- Provide excellent customer service in booking, flight change and cancellations of flights for Australia and New Zealand route
Reservations Sales Service Representative
United Airlines
Pasig
11.2006 - 11.2010
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provide assistance for flight concerns for over 300 destinations worldwide
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail to ensure accuracy and avoid customer complaints
Education
Bachelor of Arts - Development Communication
Central Luzon State University
Science City Of Munoz, Nueva Ecija 06.2002 - 04.2006
Skills
Analytics
undefinedCertification
Data Analytics (Excel, SQL)
Software
Microsoft PowerBI
Google Workspace
Microsoft Access
Clickup
Microsoft Azure
Google Cloud
Interests
Travel
Horticulture
Hiking
Cooking
Photography
AI
Timeline
Data Analytics (Excel, SQL)
05-2023
Civil Service 2nd Level Eligibility
04-2014
Science Research Specialist
Philippine Carabao Center
01.2013 - Current
Guest Contact Center Representative
Virgin Australia
01.2011 - 06.2023
Reservations Sales Service Representative
United Airlines
11.2006 - 11.2010
Bachelor of Arts - Development Communication
Central Luzon State University
06.2002 - 04.2006
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