Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Hi, I’m

Rovelyn Cantal

Hotel And Restaurant Management
Taylorville Tina-an City Of Naga Cebu
Rovelyn Cantal

Summary

Dynamic hospitality professional with extensive experience at Radisson Blu Hotel, excelling in guest relations and order accuracy. Proven ability to enhance customer satisfaction through attentive service and effective communication. Skilled in food safety and menu presentation, consistently exceeding expectations and fostering positive dining experiences.

Overview

11
years of professional experience
1
Language

Work History

Holland America Line

ASSISTANT WAITRESS
10.2022 - Current

Job overview

  • Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
  • Assisted waitstaff in serving large parties, facilitating efficient service during peak meal times.
  • Boosted overall customer satisfaction levels by consistently delivering friendly, engaging interactions throughout their dining experience.
  • Handled special requests for kitchen from guests regarding food substitutions for ordered meals.

JOHNDORF VENTURES CORP.

DOCUMENTATION ADMIN
03.2020 - 02.2022

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

CITI PARK HOTEL

FRONT OFFICE ASSSOCIATE
05.2019 - 03.2020

Job overview

  • Implemented new procedures to improve front office operations and enhance overall guest experience.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Supported sales team efforts by identifying opportunities for group business during peak seasons or special events at the hotel property.

SUGBUTEL FAMILY HOTEL

Front Office Receptionist
07.2016 - 08.2018

Job overview

  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Identified visitors' needs to offer solutions and information.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled, coordinated and confirmed appointments and meetings.

Radisson Blu Hotel

Restaurant Waitress, Banquet Waitress and Admin
05.2015 - 04.2016

Job overview

  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.
  • Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
  • Increased revenue by upselling menu items and suggesting daily specials based on individual preferences.
  • Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
  • Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
  • Reduced errors in order processing by double-checking each ticket before submitting it to the kitchen staff.

Education

UNIVERSITY OF CEBU -MAIN CAMPUS
SANTIANGKO COLON ST. CEBU CITY

Bachelor of Science from Hotel, Resort And Restaurant Management
04.2001

University Overview

Skills

Cleanliness and hygiene

Guest relations

Order accuracy

Menu presentation

Allergy awareness

Food delivery

Memory retention

Wine pairing

Bread service

Clear verbal communication

Handling feedback

Menu design

Table replenishment

Food safety

Interests

I am very interested to learn new things in my life Like exploring new hobbies, food, sports activities, and of course adjusting myself to socialize people who surrounded me

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

ASSISTANT WAITRESS
Holland America Line
10.2022 - Current
DOCUMENTATION ADMIN
JOHNDORF VENTURES CORP.
03.2020 - 02.2022
FRONT OFFICE ASSSOCIATE
CITI PARK HOTEL
05.2019 - 03.2020
Front Office Receptionist
SUGBUTEL FAMILY HOTEL
07.2016 - 08.2018
Restaurant Waitress, Banquet Waitress and Admin
Radisson Blu Hotel
05.2015 - 04.2016
UNIVERSITY OF CEBU -MAIN CAMPUS
Bachelor of Science from Hotel, Resort And Restaurant Management
04.2001

Similar Profiles

CREATE PROFILE
Rovelyn CantalHotel And Restaurant Management