Power BI
Rotsen Louie Calma
Expert In Data Analytics, Team Management & E-Commerce
Bacoor
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. A Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Lead, Sales and Retail (Freelance)
Clovis Goods Inc.
Gilroy, CA
05.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Created efficient process workflows inline with each platform's (Wayfair, Home Depot, Overstock, Amazon) fulfillment timelines
- Inventory Management
- Pricing and Cost analysis
- Sales and Marketing
- Reports generation and interpretation
Manager, Workforce Management
Conduent
Pasay City, Philippines
03.2017 - Current
- Developed and maintained relationships with clients, operations and workforce management teams through efficient and effective processes geared towards performance and cost-effective techniques.
- Establish long-term, mutually beneficial relationships with multiple prospective clients, while proactively monitoring and providing conflict resolution support for pertinent technical issues to ensure customer satisfaction.
- Ensure that the order administration of Forecasting, Planning and Scheduling processes are properly executed.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Accurately monitor and plan urgent client requests and mandatory training/s to ensure operations’ adherence to client strategies and marketing updates.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Supervisor, Global Workforce Management
Xerox Business Services
Pasay City, Philippines
07.2015 - 03.2017
- Monitored workflow to improve employee time management and increase productivity.
- Oversee and supports Planning, Scheduling and Intraday teams for an off-shore site catering both real-time and deferred transactions, ensures accurate and timely delivery of WF services to both client and operations.
- Maintains and process administrative tasks and is responsible in providing good working environment for the employees.
- Communicate and escalate probable cause of inaccuracies and provide pertinent solutions to address this in the future.
- Evaluated employee performance and coached and trained to improve weak areas.
Specialist, Global Workforce Management
Xerox Business Services
Pasay City, Philippines
04.2014 - 07.2015
- Calibrate important activities and optimize schedules to adhere the requirements per interval given by the client.
- Data analyzation and comparison
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
04.2001 -
Associate of Arts - Consumer Electronics And AV Technician
04.2001 -
Skills
Data Management
Excellent Communication
Attention to Detail
Analytical Thinking
Remote Office Availability
Certification
HPMT Competent, COPC Inc.
Interests
MS Excel
Data Analytics
AI or Chat GPT
Planning & Forecasting
Financial Analysis
Statistics
Timeline
Lead, Sales and Retail (Freelance) - Clovis Goods Inc.
05.2023 - Current
HPMT Competent, COPC Inc.
06-2020
Email & Back Office Certification, COPC Inc.
06-2019
Manager, Workforce Management - Conduent
03.2017 - Current
Supervisor, Global Workforce Management - Xerox Business Services
07.2015 - 03.2017
Specialist, Global Workforce Management - Xerox Business Services
04.2014 - 07.2015
University of Perpetual Help DALTA System - Bachelor of Science, Electrical, Electronics And Communications Engineering
04.2001 -
TESDA - Associate of Arts, Consumer Electronics And AV Technician
04.2001 -