Ross Gene Claire Abellanosa
Customer Support Sales And Technical Support
Cebu
Summary
Dynamic Account Manager with proven success at KC Power Clean, specializing in client acquisition and pipeline management. Achieved significant revenue growth through strategic sales initiatives and tailored solutions. Renowned for exceptional objection handling and building strong client relationships, enhancing overall satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Account Manager, Inside Sales
KC Power Clean
10.2021 - 02.2025
- Developed and implemented sales strategies to increase revenue.
- Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
- Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
Airbnb Community Specialist
TDCX
01.2018 - 03.2019
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
Technical Support Representative
OUTBOUNDER INC
02.2017 - 06.2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Claims Support Specialist
Convergys Inc.
06.2011 - 10.2016
- Reduced claim resolution time by effectively coordinating with adjusters, appraisers, and other team members.
- Performed regular quality checks on processed claims data to ensure integrity of information entered into the system is maintained.
- Managed claims-related correspondence efficiently, ensuring timely responses to internal and external stakeholders'' queries or requests.
Payroll Tech Specialist
Stream Global Teleservices
02.2009 - 02.2010
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Led quality assurance efforts, maintaining high standards for all products and services.
Retail Sales
Aegis People Support
01.2007 - 02.2008
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
Bachelor of Science - Nursing
Cebu Institute of Technology
Cebu City 04.2001 -
Skills
Account planning
Objection handling
Client acquisition
Pipeline management
Timeline
Account Manager, Inside Sales
KC Power Clean
10.2021 - 02.2025
Airbnb Community Specialist
TDCX
01.2018 - 03.2019
Technical Support Representative
OUTBOUNDER INC
02.2017 - 06.2018
Claims Support Specialist
Convergys Inc.
06.2011 - 10.2016
Payroll Tech Specialist
Stream Global Teleservices
02.2009 - 02.2010
Retail Sales
Aegis People Support
01.2007 - 02.2008
Bachelor of Science - Nursing
Cebu Institute of Technology
04.2001 -
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