Rosie Mae Martinez
TOBIAS FORNIER (DAO)
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at TalentSphere Inc. Expert in cleaning proficiency and adept at multitasking, I significantly improved service standards. Leveraging strong organizational skills and a commitment to excellence, I excel in fast-paced environments, always prioritizing client needs.
Overview
9
9
years of professional experience
Work History
Domestic Helper
TalentSphere Inc.
12.2022 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Service Crew Member
Minute Burger
12.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
House Keeping
Alpas
01.2020 - 03.2020
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Performed general housekeeping and cleaning tasks.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
Sales Assistant
Unitop
11.2016 - 04.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Lady
F@A Commercial Center
08.2015 - 10.2016
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Provided pricing information to customers regarding specific products.
Education
High School Diploma - High school Graduate
03.2010
Grade School -
03.2006
Skills
- Home maintenance
- Cleaning proficiency
- Cooking expertise
- Bathroom sanitizing
- Laundry management
- Meal planning
- Ironing clothes
- Dishwashing efficiency
- Window cleaning
- Furniture dusting
- Floor mopping
- Carpet vacuuming
- Housekeeping
- Folding clean laundry
- Multitasking and organization
- Mopping and sweeping
- Cleaning bathrooms
- Vacuuming
- Vacuuming and sweeping
- Physically strong
Languages
English
Upper intermediate (B2)
Arabic
Beginner (A1)
Timeline
Domestic Helper - TalentSphere Inc.
12.2022 - 12.2024
Service Crew Member - Minute Burger
12.2021 - 06.2022
House Keeping - Alpas
01.2020 - 03.2020
Sales Assistant - Unitop
11.2016 - 04.2017
Sales Lady - F@A Commercial Center
08.2015 - 10.2016
Concepcion L. Cazeñas Memorial School - High School Diploma, High school Graduate
Dao Central School - Grade School,
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