KENNETH CHARLES CASTADA
Card Room Supervisor
Manila, Metro Manila
Summary
Proven leader in customer service and department coordination, I excelled at Tiger Resort Leisure and Entertainment, Inc., enhancing team productivity and guest relations through effective employee motivation and rigorous sanitation standards. Achieved significant quality improvements, demonstrating adept workload management and meeting facilitation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Card Room Supervisor
Tiger Resort Leisure and Entertainment, Inc.
11.2016 - Current
- In charge of keeping documentation, playing cards, and other table-related equipment in order and up to standard. Moreover, duties include counting the playing cards for the gaming floor and shuffling the cards on the Live tables.
- Present, promote, and sell products/services using solid arguments to existing and prospective customers. Perform cost-benefit analysis and needs assessment.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
- Supported the hiring process, participating in interviews and helping select qualified candidates who fit well with the existing team culture.
- Maintained high standards with thorough training and supervision of team members.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Boosted staff morale and performance through recognition programs and ongoing feedback sessions.
Retail Sales Consultant
Ford Manila Bay
05.2013 - 01.2015
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Exceeded sales goals and utilizing exemplary customer service skills.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
Practicum Technician
Mazda Alabang
06.2010 - 02.2011
- Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires. Repair or replace worn parts, such as brake pads, wheel bearings, and sensors. Perform repairs to manufacturer and customer specifications. Explain automotive problems and repairs to clients.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Bachelor of Industrial Technology - Major in Automotive Technology
City College of Manila
Manila 04.2001 -
Skills
Employee Motivation
Timeline
Card Room Supervisor
Tiger Resort Leisure and Entertainment, Inc.
11.2016 - Current
Retail Sales Consultant
Ford Manila Bay
05.2013 - 01.2015
Practicum Technician
Mazda Alabang
06.2010 - 02.2011
Bachelor of Industrial Technology - Major in Automotive Technology
City College of Manila
04.2001 -
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