Emmanuel Sabuga
Manila
Summary
Dynamic Virtual Assistant with a proven track record at AirBNB, enhancing client satisfaction and streamlining operations. Expert in calendar management and customer relations, I significantly improved productivity and client communication. Skilled in Microsoft Office and adept at relationship management, my focus on strategic improvements and lead generation activities contributed to business growth.
Overview
1
1
year of professional experience
Work History
Virtual Assistant
AirBNB
Manila
10.2023 - 01.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Coordinated Skype calls across multiple time zones.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
- Empowered clients to focus on core business areas by taking charge of administrative and routine tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Elementary School -
Geronimo Elementary School
Manila03.2006
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Social media updating
- Verbal and written communication
- Task prioritization
- Relationship management
- Internet research
- Lead generation
- Fast learner
- Customer relations and communications
- Customer and client relations
Timeline
Virtual Assistant
AirBNB
10.2023 - 01.2025
Elementary School -
Geronimo Elementary School