Summary
Work History
Education
Skills
Timeline
Generic

Roshee Mae Concepcion

Call Center Agent
San Ildefonso, Province Of Bulacan

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Work History

Customer Service Representative

AT&T
09.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Civil Engineering

Baliuag University
Baliuag, Province Of Bulacan, Philippines
04.2001 -

Secondary -

Upig Highschool
Upig, San Ildefonso, Bulacan
04.2001 -

Primary -

Bagong Baryo Elementary School
Bagong Barrio, San Ildefonso, Bulacan
04.2001 -

Skills

Computer literate

Problem-solving

Active listening

Adaptability and flexibility

Timeline

Customer Service Representative

AT&T
09.2024 - 03.2025

Bachelor of Science - Civil Engineering

Baliuag University
04.2001 -

Secondary -

Upig Highschool
04.2001 -

Primary -

Bagong Baryo Elementary School
04.2001 -
Roshee Mae ConcepcionCall Center Agent