Roseveene Guino

• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted routine inspections to check quality and compliance with established specifications.

• Streamlined checkout process for increased efficiency and reduced waiting times.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with customers to encourage repeat business.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.

• Shadowed senior team members to learn all related jobs and tasks.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely

room turnovers.

• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
• Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Changed bed linens and collected soiled linens for cleaning.