Rosendo Byronn Basa
Hotel, Food And Restaurant Specialist
San Fabian, Province Of Pangasinan
Summary
Dedicated service professional with a proven track record at Indah Damai Restaurant, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through attentive service and efficient order management. Skilled in food preparation and maintaining cleanliness, contributing to a positive dining experience and repeat business.
Overview
10
10
years of professional experience
4
4
Certificates
2
2
years of post-secondary education
Work History
Domestic Helper
Muhammad Raimi Bin Amhadi
06.2023 - 04.2025
- Maintained a clean, safe, and organized home environment for family members.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
Service Crew/Restaurant Waiter
Indah Damai Restaurant
09.2018 - 08.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Service Crew
Jollibee Foods Corporation
05.2016 - 07.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Service Crew Member
Max's Restaurants
10.2015 - 03.2016
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Service Crew Member
Jollibee Foods Corporations
11.2014 - 04.2015
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate in Hotel And Restaurant Management - Hotel, Resort And Restaurant Management
Dagupan Colleges Foundation
Dagupan, Province Of Pangasinan, Philippines 04.2012 - 04.2014
Skills
Service quality
Order taking
Table setting
Customer service
Food presentation
Cleanliness
Problem-solving
Banquet coordination
Menu description knowledge
Alcoholic beverage service
Large party coordination
Beverage refills
Food preparation knowledge
Certification
Tesda NC II Domestic Helper
Timeline
Domestic Helper
Muhammad Raimi Bin Amhadi
06.2023 - 04.2025
Tesda NC II Domestic Helper
01-2023
Service Crew/Restaurant Waiter
Indah Damai Restaurant
09.2018 - 08.2022
Service Crew
Jollibee Foods Corporation
05.2016 - 07.2018
Service Crew Member
Max's Restaurants
10.2015 - 03.2016
Service Crew Member
Jollibee Foods Corporations
11.2014 - 04.2015
Associate in Hotel And Restaurant Management - Hotel, Resort And Restaurant Management
Dagupan Colleges Foundation
04.2012 - 04.2014