Rosendo Byronn Basa
Hotel, Food And Restaurant Specialist
San Fabian, Province Of Pangasinan
Summary
Dedicated service professional with a proven track record at Indah Damai Restaurant, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through attentive service and efficient order management. Skilled in food preparation and maintaining cleanliness, contributing to a positive dining experience and repeat business.
Overview
10
10
years of professional experience
4
4
Certificates
2
2
years of post-secondary education
Work History
Domestic Helper
Muhammad Raimi Bin Amhadi
06.2023 - 04.2025
- Maintained a clean, safe, and organized home environment for family members.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
Service Crew/Restaurant Waiter
Indah Damai Restaurant
09.2018 - 08.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Service Crew
Jollibee Foods Corporation
05.2016 - 07.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Service Crew Member
Max's Restaurants
10.2015 - 03.2016
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Service Crew Member
Jollibee Foods Corporations
11.2014 - 04.2015
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate in Hotel And Restaurant Management - Hotel, Resort And Restaurant Management
Dagupan Colleges Foundation
Dagupan, Province Of Pangasinan, Philippines 04.2012 - 04.2014
Skills
Service quality
Certification
Tesda NC II Domestic Helper
Timeline
Domestic Helper
Muhammad Raimi Bin Amhadi
06.2023 - 04.2025
Tesda NC II Domestic Helper
01-2023
Service Crew/Restaurant Waiter
Indah Damai Restaurant
09.2018 - 08.2022
Service Crew
Jollibee Foods Corporation
05.2016 - 07.2018
Service Crew Member
Max's Restaurants
10.2015 - 03.2016
Service Crew Member
Jollibee Foods Corporations
11.2014 - 04.2015
Associate in Hotel And Restaurant Management - Hotel, Resort And Restaurant Management
Dagupan Colleges Foundation
04.2012 - 04.2014
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