Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rosendo Byronn Basa

Rosendo Byronn Basa

Hotel, Food And Restaurant Specialist
San Fabian, Province Of Pangasinan

Summary

Dedicated service professional with a proven track record at Indah Damai Restaurant, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through attentive service and efficient order management. Skilled in food preparation and maintaining cleanliness, contributing to a positive dining experience and repeat business.

Overview

10
10
years of professional experience
4
4
Certificates
2
2
years of post-secondary education

Work History

Domestic Helper

Muhammad Raimi Bin Amhadi
06.2023 - 04.2025
  • Maintained a clean, safe, and organized home environment for family members.
  • Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
  • Established trust with employers through reliable performance in completing daily tasks efficiently.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.

Service Crew/Restaurant Waiter

Indah Damai Restaurant
09.2018 - 08.2022
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Service Crew

Jollibee Foods Corporation
05.2016 - 07.2018
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.

Service Crew Member

Max's Restaurants
10.2015 - 03.2016
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.

Service Crew Member

Jollibee Foods Corporations
11.2014 - 04.2015
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Associate in Hotel And Restaurant Management - Hotel, Resort And Restaurant Management

Dagupan Colleges Foundation
Dagupan, Province Of Pangasinan, Philippines
04.2012 - 04.2014

Skills

Service quality

Certification

Tesda NC II Domestic Helper

Timeline

Domestic Helper

Muhammad Raimi Bin Amhadi
06.2023 - 04.2025

Tesda NC II Domestic Helper

01-2023

Service Crew/Restaurant Waiter

Indah Damai Restaurant
09.2018 - 08.2022

Service Crew

Jollibee Foods Corporation
05.2016 - 07.2018

Service Crew Member

Max's Restaurants
10.2015 - 03.2016

Service Crew Member

Jollibee Foods Corporations
11.2014 - 04.2015

Associate in Hotel And Restaurant Management - Hotel, Resort And Restaurant Management

Dagupan Colleges Foundation
04.2012 - 04.2014
Rosendo Byronn BasaHotel, Food And Restaurant Specialist