Rosenda Garcia
Manila, Metro Manila
Summary
A professional tour manager with a passion for introducing travelers to new and exciting destinations. As a dedicated tour professional, I excel in planning custom itineraries that exceed the expectations of tour groups. An experienced worker who prioritizes independently, always adding value to clients' touring experience.
Overview
14
14
years of professional experience
Work History
Tour-manager
Bridges Travel & Tours Inc.
11.2015 - 11.2020
- Developed comprehensive budgets for each tour, ensuring financial goals were met without sacrificing quality or client experience.
- Managed complex logistics for international tours, including securing visas, accommodations, transportation, and local guides.
- Collaborated with marketing team to create enticing promotional materials that increased bookings and generated interest in new offerings.
- Conducted thorough research on destinations, cultural customs, historical sites, and unique attractions to provide accurate information and engaging narratives during tours.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
- Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.
- Streamlined tour operations for increased efficiency through effective communication with suppliers and vendors.
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
Assistant Travel Manager - Corporate Account
Travelexperts Inc.
02.2012 - 10.2015
- Enhanced travel experience for clients by researching and recommending unique destinations and activities.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Maintained detailed records of client preferences and requirements, delivering personalized service at every touchpoint.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
Travel Consultant
Miles Plus More Travel And Tours Inc.
11.2006 - 11.2011
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
Education
Bachelor of Science - Tourism And Travel Management
Polytechnic University Of The Philippines
Santa Mesa, Metro Manila, Philippines04.2006
Skills
- Creative problem solver with advanced customer service skills
- An adaptable individual who is flexible when working with a group of people
- Experienced at public relations and social media engagement
- Proficient in Microsoft Outlook, Office, and Excel
- Detail oriented in planning tour logistics
Timeline
Tour-manager
Bridges Travel & Tours Inc.
11.2015 - 11.2020
Assistant Travel Manager - Corporate Account
Travelexperts Inc.
02.2012 - 10.2015
Travel Consultant
Miles Plus More Travel And Tours Inc.
11.2006 - 11.2011
Bachelor of Science - Tourism And Travel Management
Polytechnic University Of The Philippines
Similar Profiles
MA. KIANNA ESCRIBAMA. KIANNA ESCRIBA
WORK IMMERSION/ ON THE JOB TRAINING at TRAVEL AVENUE BYAHERO TRAVEL & TOURSWORK IMMERSION/ ON THE JOB TRAINING at TRAVEL AVENUE BYAHERO TRAVEL & TOURS
Mahmoud TaherMahmoud Taher
German Tour Guide at Welcome Tours (Kouni Zurich)- National Travel Service - Classic ToursGerman Tour Guide at Welcome Tours (Kouni Zurich)- National Travel Service - Classic Tours
Agnieszka JanuszkiewiczAgnieszka Januszkiewicz
Bookkeeper at Queen Syrena Travel Inc./QS Travel & Tours Inc.Bookkeeper at Queen Syrena Travel Inc./QS Travel & Tours Inc.