Rose May Dumas
Dingras,ILN
Summary
Accomplished Store Supervisor at Toys"R"Us, adept in inventory management and staff supervision, significantly boosted sales through strategic promotions and exceptional customer service. Leveraging strong problem-solving abilities and a positive leadership style, I fostered a team-oriented environment, enhancing overall store efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Supervisor Administration
Toys"R"Us
07.2016 - 03.2021
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Coordinated with management team to set and achieve realistic sales targets.
- Oversaw daily operations to ensure smooth and efficient store function.
- Spearheaded successful loyalty program, increasing repeat customer visits and sales.
- Improved store layout for better customer flow and accessibility, leading to more positive shopping experiences.
- Developed and enforced safety protocols, maintaining secure environment for both staff and customers.
- Enhanced product knowledge among staff, enabling more informative and persuasive sales interactions.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
- Conducted weekly inventory assessments to ensure product availability and minimize losses.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Counter Assistant
Star Appliances Center Inc.
04.2010 - 04.2016
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, meeting customer expectations consistently.
- Adapted quickly during peak hours by prioritizing tasks strategically to accommodate high volumes of customers without compromising quality.
- Assisted in updating menu offerings by providing feedback on popular items and identifying potential areas for improvement.
- Streamlined order processing for faster turnaround times, resulting in increased daily sales.
- Kept track of customer orders efficiently, minimizing errors and ensuring accuracy upon delivery or pickup.
- Conducted regular equipment checks for proper functioning, addressing issues quickly to minimize downtime during peak hours.
- Supported catering efforts by assembling large-scale orders with attention to detail and punctuality for client satisfaction.
- Collaborated with team members to achieve monthly sales targets, showcasing a strong commitment to the success of the business.
- Ensured compliance with health department regulations by adhering to strict cleanliness and safety protocols.
- Promoted special offers and upsold menu items effectively, increasing overall revenue per transaction.
- Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
- Contributed to positive workplace culture through excellent communication skills and proactive problem-solving abilities.
- Assisted customers with menu selections, offering suggestions based on individual preferences and dietary requirements.
- Trained new counter assistants on company policies and procedures, contributing to a well-prepared team environment.
- Managed inventory levels effectively, reducing waste and ensuring availability of fresh ingredients at all times.
- Resolved customer concerns promptly, maintaining professionalism and a positive attitude throughout interactions.
- Developed rapport with regular customers by remembering their names and preferences, fostering loyalty within the establishment''s patron base.
- Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
- Processed sales transactions using POS system.
- Delivered food to guest tables with timeliness and efficiency.
- Cleaned and maintained dining area and condiment stations.
- Assisted customers with information regarding menu offerings and nutrition information.
- Managed multiple tasks in high-volume environment.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Greeted customers with smile and provided helpful suggestions.
- Processed customer orders and accurately entered into order system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Reconciled cash drawer and corrected any errors.
- Addressed guest complaints and resolved issues to promote satisfaction.
Education
Bachelor of Science - BS in Computer Science
Mariano Marcos State University
Batac Ilocos Norte 04.2001 -
Skills
Customer service
Inventory management
Staff supervision
Problem-solving
Multitasking and organization
Operations management
Documentation and reporting
Team leadership
Customer experience management
Supply ordering
Friendly and positive
Team building and leadership
Payroll management
Scheduling coordination
Employee scheduling
Conflict resolution
Delegating work
Cash management
Stock replenishment
Recruiting and hiring
Employee training
Employee management
Employee coaching
Leading staff meetings
Performance assessment
Bank and safe deposits
Security system monitoring
Restocking oversight
Team development
Sales promotion
Retail merchandise quality standards
Sales promotions
Loss prevention procedures
Verbal and written communication
Problem-solving abilities
Effective communication
Customer service management
Computer proficiency
Flexible work schedule
Self motivation
Staff coaching and training
Time management
Professionalism
Retail operations
Sales leadership
Customer credit management
Timeline
Store Supervisor Administration
Toys"R"Us
07.2016 - 03.2021
Counter Assistant
Star Appliances Center Inc.
04.2010 - 04.2016
Bachelor of Science - BS in Computer Science
Mariano Marcos State University
04.2001 -