Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemay Awid

Danao City,CEB

Summary

Dynamic professional with a proven track record at Matling Industrial Corporation, excelling in quality control and process improvement. Skilled in data entry and customer relations, enhanced product quality and minimized downtime through critical thinking and effective teamwork. Committed to achieving excellence and fostering positive environments in every role.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Wax Cleaner/Wax Injector Operator

Mosaic 925 Fashion Corporation
09.2024 - 06.2025
  • First stage on Jewelry processing items like ornaments, and so on. Processing metals, silver, brass silver, gold , plating..This Department are responsible in perfectly crafted item from small to huge objects depending on the demands of clients .
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Reduced waste and increased recycling, contributing to more sustainable production practices.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.

P.A Housemaid

Casey & Co . Singapore
09.2010 - 05.2016
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Facilitated transportation to and from appointments.
  • Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
  • Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
  • Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
  • Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.

Quality Control Specialist

Matling Industrial Corporation (VCO PLant Processing)
04.2006 - 09.2010
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Minimized down time [Number]% by reducing production rework and recalls.
  • Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
  • Initiated process improvements that led to reduced waste and increased production efficiency.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Streamlined the quality control process, resulting in faster turnaround times for product releases.
  • Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
  • Implemented a robust documentation system, ensuring accurate tracking of quality metrics and trends over time.
  • Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
  • Reported problems and concerns to management.
  • Recorded and organized test data for report generation and analysis.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Reviewed production processes and identified potential quality issues. Ensuring The best Quality Of Virgin Coconut oil, with some other products like premium cooking oil, coco chips for livestock feeds. From raw materials to carbonation to finished product

Cashier

Tai Pan Development Incorporated
04.2000 - 06.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

No Degree - Advance Dipoma In Business Management (Hospitality

International Management School
101 Kitchiner Road #3-11 Jalan Besar PLaza Singapo
09-2016

No Degree - Diploma in Business Management (Accounting)

International Management School
101 Kitchener Road #3 Jalan Besar Plaza Singapore
03-2014

Bachelor of Science - Business MangementManagement Undergraduate

MIsamis University
Ozamis City
06-2001

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Wax Cleaner/Wax Injector Operator

Mosaic 925 Fashion Corporation
09.2024 - 06.2025

P.A Housemaid

Casey & Co . Singapore
09.2010 - 05.2016

Quality Control Specialist

Matling Industrial Corporation (VCO PLant Processing)
04.2006 - 09.2010

Cashier

Tai Pan Development Incorporated
04.2000 - 06.2000

No Degree - Advance Dipoma In Business Management (Hospitality

International Management School

No Degree - Diploma in Business Management (Accounting)

International Management School

Bachelor of Science - Business MangementManagement Undergraduate

MIsamis University

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Rosemay Awid