Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Rosemarie Manansala Lorenzo

Rosemarie Manansala Lorenzo

QUALITY ASSURANCE ANALYST
16 Kaunlaran St. Brgy. 150 Bagong Barrio, Caloocan City

Summary

- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

- Hardworking and passionate job seeker with strong organizational skills eager to acquire Quality Assurance Analyst position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience
14
14
years of post-secondary education

Work History

Happy Customer Supervisor - SJDM Branch

Personal Collection Direct Selling, Inc.
Quezon Avenue, Quezon City
02.2017 - 04.2023
  • Passionate about learning and committed to continual improvement.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong communication and organizational skills through working on group projects.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.

Retail Store Supervisor

Isetann Department Store, Inc.
Carriedo, Sta. Cruz Manila
01.2016 - 06.2016
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.

Private Teacher

Calvary Christian Academy
Sarmiento Townville City of San Jose Del Monte Bulacan
04.2013 - 03.2015
  • Graded and evaluated student assignments, papers, and course work.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Secretary

Calvary Christian Academy
Sarmiento Townville, City of San Jose del Monte Bulacan
05.2006 - 05.2007
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Scanner

Concept Clothing, Inc.
Potrero Malabon City
01.2004 - 10.2005
  • Gathered, sorted and scanned documents to enter into computer system.
  • Organized documents by color coding, classifying and indexing under special headings and categories.
  • Documented lending and receiving of records from storage to track and safeguard files.
  • Archived documents to locate quickly by strictly following storage methods.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.

Stocker - Ladies Shoes Department

Isetann Department Store
Carriedo, Sta. Cruz Manila
05.2003 - 10.2003
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Maintained stockroom records and generated reports for management.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Worked with customers to pack items according to specific desires and requirements.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Recorded daily activities for inventory control.

Cashier

The French Baker, Incorporated
SM City Annex, North Edsa Quezon City
08.2002 - 01.2003
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Retail Sales Clerk

SM Mart Incorporated
SM North Edsa, Quezon City
04.2001 - 02.2002
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections, and purchases.

Cashier/Customer Service Crew Member

Jollibee Foods Corporation
Ever Gotesco Grand Central, Caloocan City
05.2000 - 09.2000
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Certificate Teaching Program

Philippine Normal University, Taft Ave., Manila
05.2009 - 05.2014

Bachelor of Science - BS in Office Administration (4 Years Graduate)

STI Computer College, Cubao Quezon City
06.2001 - 05.2005

Associate of Arts - Christian Education

Immanuel Bible Institute , Reparo Malabon City
06.2001 - 03.2003

High School Diploma -

Bagong Barrio National High School , M. De Castro Bagong Barrio Caloocan City
06.1994 - 03.1998

Skills

    Microsoft applications skills

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Accomplishments

  • Loyalty Award of 5 years service of Personal Collection
  • February 2022 to January 2023 , achieved 100% sales target of PC SJDM branch ; July to December 2021, achieved 100% sales target ; October 2021 sales 100%, highest recruitment and CER 93% target ;Jan to March 2021, achieved 124% Sales and 98% CER of PC Obando Bulacan; June to August 2020, achieved100% sales target of PC San Jose Del Monte branch; April 2018 to May 2020, achieved 100% and 105% sales target and 93% CER of PC Sta Maria Bulacan;April 2018 to May 2020, achieved 100% and 105% sales target and 93% CER of PC Sta Maria Bulacan with cooperation of staff members and dealers.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members of PC Branch and 25 staff members of Isetann Department Store .
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Presentation Software, Spreadsheets, Word Processing, Data Base,

Timeline

Happy Customer Supervisor - SJDM Branch - Personal Collection Direct Selling, Inc.
02.2017 - 04.2023
Retail Store Supervisor - Isetann Department Store, Inc.
01.2016 - 06.2016
Private Teacher - Calvary Christian Academy
04.2013 - 03.2015
Philippine Normal University - , Certificate Teaching Program
05.2009 - 05.2014
Secretary - Calvary Christian Academy
05.2006 - 05.2007
Scanner - Concept Clothing, Inc.
01.2004 - 10.2005
Stocker - Ladies Shoes Department - Isetann Department Store
05.2003 - 10.2003
Cashier - The French Baker, Incorporated
08.2002 - 01.2003
STI Computer College - Bachelor of Science, BS in Office Administration (4 Years Graduate)
06.2001 - 05.2005
Immanuel Bible Institute - Associate of Arts, Christian Education
06.2001 - 03.2003
Retail Sales Clerk - SM Mart Incorporated
04.2001 - 02.2002
Cashier/Customer Service Crew Member - Jollibee Foods Corporation
05.2000 - 09.2000
Bagong Barrio National High School - High School Diploma,
06.1994 - 03.1998
Rosemarie Manansala LorenzoQUALITY ASSURANCE ANALYST