ROSEMARIE VILLALON
Manila
Summary
To leverage my professional and life experiences in securing a meaningful career opportunity that offers challenges, growth, and continuous learning, while allowing me to expand my knowledge and skill set.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Freight Process Outsourcing Solutions Inc.
Shaw Mandaluyong City
01.2022 - 01.2025
- Served as the primary point of contact for customers, carriers, and internal teams, ensuring clear and timely communication throughout the shipment lifecycle.
- Coordinated shipment scheduling, tracking, and delivery updates, resolving issues related to delays, damages, and documentation efficiently.
- Ensured compliance with company policies, safety standards, and transportation regulations.
- Recognized for reliability, attention to detail, and ability to manage high-volume workloads under tight deadlines.
Customer Service Representative
Teleperformance
Ortigas, Pasig City
01.2019 - 01.2022
- Managed customer inquiries related to account balances, transactions, payments, and discrepancies with accuracy and professionalism.
- Resolved billing and transaction issues efficiently while maintaining compliance with financial regulations and data privacy standards.
- Maintained accurate customer records and documentation in CRM systems for audit and follow-up purposes.
- Consistently met or exceeded service-level targets, including response time and customer satisfaction.
Sales Associates
GREENTELCOM SM Lucena
Lucena City
01.2018 - 01.2019
- Office Staff Intern (240hrs)
- GREENTELCOM SM Lucena
- Lucena City
Sales Associates Intern
7-Eleven Macalelon Branch
Macalelon, Quezon
01.2017
- Inventory Department (240 hrs.)
- 7-Eleven Macalelon Branch
- Macalelon, Quezon
Stenographer/Encoder 240 hrs. OJT
Municipal Trial Court
Gen. Luna, Quezon
01.2004
Education
BSBA - Marketing Management
Polytechnic university of the
PhilippinesSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
LANGUAGES
English
Native
Timeline
Customer Support Specialist
Freight Process Outsourcing Solutions Inc.
01.2022 - 01.2025
Customer Service Representative
Teleperformance
01.2019 - 01.2022
Sales Associates
GREENTELCOM SM Lucena
01.2018 - 01.2019
Sales Associates Intern
7-Eleven Macalelon Branch
01.2017
Stenographer/Encoder 240 hrs. OJT
Municipal Trial Court
01.2004
BSBA - Marketing Management
Polytechnic university of the
TRAINING AND SEMINAR
3rd ARMMED CALABARZON (AME Regional Marketing Management Education Convention)
3rd ARMMED CALABARZON
02/2016
Lucena City
AME Regional Marketing Management Education Convention
Quezon Convention Center, Lucena City
Annual Macro Seminar
Millennial Buying Behavior
02/2017
PUP Lopez Quezon
Juan Big Idea 'Ang Paglipad ng Marketistang Pilipino'
Juan Big Idea
10/2017
Lemery, Batangas
Ang Paglipad ng Marketistang Pilipino
Symposium On Social Entrepreneurship
- Pup
- 08/2016
- Mulanay, Quezon Branch