ROSEMARIE TENORIO-BRAGAIS
Binan
Summary
Goal-oriented Sales Manager with 5+ years of experience in B2B corporate environment. Keen to leverage Sales Development & Account Management expertise to meet and exceed sales goals in a fast-paced and challenging environment and to increase revenue for your company.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
ServiceSource acquired by Concentrix
05.2023 - Current
- End to End Sales Development - New Business Acquisition & Account Management
- Driving renewal and cross-sell opportunities in the SMB territory ( 1-1,500 seats or up to 150,000USD.
- Serve as the liaison for all customer account management matters, develop strong relationships with key decision makers. Maintaining strong relationships with clients through regular communication, meetings, and check-ins
- Identifying opportunities for upselling and cross-selling products and services to existing clients.
- Quotes or Proposal creation according/relevant to customer priorities - Salesforce CPQ
- Generating agreement and contracts, responsible in negotiation until closure.
Associate Sales Manager - Acquisition & Sales Dev
ServiceSource acquired by Concentrix
05.2021 - 05.2023
- Generating SMB accounts sales pipeline, qualifying opportunities, and managing the sales process through the closure of the sale. Also working with Marketing Team for any marketing qualified leads.
- Responsible in product demonstration, and engaging with customers regularly to understand their business pain points, key priorities, and business drivers, to align with our products/solutions.
- Creating quotation & proposals according and relevant to customer prioritites.
- Handles Paid leads, Sales Development, Prospecting and Account configuration Support motions.
- Outreach to new businesses, cold calling and building relationships.
- Handles large volume of Inbound & Outbound calls & emails.
Renewal Sales Representative
ServiceSource acquired by Concentrix
11.2019 - 05.2021
- Worked within a dedicated territory and team for assigned client to achieve revenue-based quota by selling renewals/services, and offering up-sell opportunities
- Worked with partners/distributors,Customer Care, and Order Management related to quote/contract/ordering queries and escalations.
- Providing accurate weekly/ monthly/ quarterly sales forecast
- Responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA.
- Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
- Maintain the customer management system (CRM) to ensure all relevant data is captured.
Sales Support Specialist
ServiceSource
- Focus on resolving licensing, pricing, and account management issues for new and existing customers
- Receive inbound calls from customer concerning nonprofit offers/products & provide guidelines on how they will be eligible in Non Profit offers
- Ensure to open cases/tickets in CRM and work within SLA
- Provide solution and close once addressed
- Providing status for EA and nonprofit application.
Supervisor
Sykes Asia Inc
- Managed Legacy Team & MACD Team Provisioning, DM and test and install reps
- Handled 10 -15 Back Office Representative Provides Coaching to ensure pipeline is being worked on and for people's development
- Assists reps on Customer escalations
- Works with Onshore (US) counterparts to solve complex circuit builds
- Attend daily Supervisor huddles, provides forecast of orders ready for closure daily
- Work with necessary department like Test and Install & ACD Team to check on dispatches of circuits as needed and address possible road blocks
- Conducts Monthly Business Reviews with direct manager.
Telco - Provisioning/Team POC/SME
Sykes Asia Inc.
- Processed Ethernet orders for United States customers
- Manage MACD orders (Move,Add,Change,Disconnect)
- Outbound Call with partner telco or Field Engineers to get specific time frame of service delivery/install
- Monitoring order from start until order completion and ensure to deliver in a short interval, not jeopardizing quality work
- Escalate/Expedite orders and manage time efficiently to maintain completion of orders within published SLAs
- Perform variety of tasks in Provisioning
- Participate in go live activities as needed
- Activation or Hot cut to ensure provisioned circuits are properly functional
- Team POC when Supervisor is out
- As SME, handles 3-4 Teams, doing process review, training and assisting reps with their issues concerning Ethernet circuits daily
- Mostly handling Type 2 & 4 Ethernet Circuits.
Education
Bachelor of Science in Business Administration Major in Financial Management -
Batangas State University
06.2009 - 05.2013
Skills
Lead Generation
Data Analysis
Territory Management
Pipeline Management
Business Development
Active Listening
Time management abilities
Effective Communication
Adaptability and Flexibility
Sales Quota Achievement
Customer Relationship Management (CRM)
Accomplishments
- 2022 - Q3 Directors Club - Cluster's Top Manager
- 2022 - Q1 - Platinum HPS/CFP (Manager Coaching Certification)
- 2021 - July and August Account Top Manager (Inside Sales)
- 2020 to 2021 - ACE (Account Champion Employee) Award 4 times in all quarters of 2020 and 1st Quarter of 2021
- 2019 - Account GURU SME
- 2017 - Top Supervisor Awardee
- 2016 - Special Achievement Award (Core Values-Tenacity)
Trainings Attended
- Leadership Training Performance Management / Disciplinary Management Training
- Coaching for the Win
- Call Center 101
- Excel 1 and 2 Training
Personal Information
- Place of Birth: Rosario Batangas
- Date of Birth: 09/01/93
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
References
- Fran Sahagun, 09173212186, ServiceSource
- Gerard Barizo, 09177227962, ServiceSource
- Levi Ballaco, 09563114102, ServiceSource(Cnx)
CRM
Salesforce Lightning
ZoomInfo
Timeline
Sales Manager
ServiceSource acquired by Concentrix
05.2023 - Current
Associate Sales Manager - Acquisition & Sales Dev
ServiceSource acquired by Concentrix
05.2021 - 05.2023
Renewal Sales Representative
ServiceSource acquired by Concentrix
11.2019 - 05.2021
Bachelor of Science in Business Administration Major in Financial Management -
Batangas State University
06.2009 - 05.2013
Sales Support Specialist
ServiceSource
Supervisor
Sykes Asia Inc
Telco - Provisioning/Team POC/SME
Sykes Asia Inc.