ROSEMARIE TENORIO-BRAGAIS
Binan
Summary
Goal-oriented Sales Manager with 5+ years of experience in B2B corporate environment. Keen to leverage Sales Development & Account Management expertise to meet and exceed sales goals in a fast-paced and challenging environment and to increase revenue for your company.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
ServiceSource acquired by Concentrix
05.2023 - Current
- End to End Sales Development - New Business Acquisition & Account Management
- Driving renewal and cross-sell opportunities in the SMB territory ( 1-1,500 seats or up to 150,000USD.
- Serve as the liaison for all customer account management matters, develop strong relationships with key decision makers. Maintaining strong relationships with clients through regular communication, meetings, and check-ins
- Identifying opportunities for upselling and cross-selling products and services to existing clients.
- Quotes or Proposal creation according/relevant to customer priorities - Salesforce CPQ
- Generating agreement and contracts, responsible in negotiation until closure.
Associate Sales Manager - Acquisition & Sales Dev
ServiceSource acquired by Concentrix
05.2021 - 05.2023
- Generating SMB accounts sales pipeline, qualifying opportunities, and managing the sales process through the closure of the sale. Also working with Marketing Team for any marketing qualified leads.
- Responsible in product demonstration, and engaging with customers regularly to understand their business pain points, key priorities, and business drivers, to align with our products/solutions.
- Creating quotation & proposals according and relevant to customer prioritites.
- Handles Paid leads, Sales Development, Prospecting and Account configuration Support motions.
- Outreach to new businesses, cold calling and building relationships.
- Handles large volume of Inbound & Outbound calls & emails.
Renewal Sales Representative
ServiceSource acquired by Concentrix
11.2019 - 05.2021
- Worked within a dedicated territory and team for assigned client to achieve revenue-based quota by selling renewals/services, and offering up-sell opportunities
- Worked with partners/distributors,Customer Care, and Order Management related to quote/contract/ordering queries and escalations.
- Providing accurate weekly/ monthly/ quarterly sales forecast
- Responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA.
- Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
- Maintain the customer management system (CRM) to ensure all relevant data is captured.
Sales Support Specialist
ServiceSource
- Focus on resolving licensing, pricing, and account management issues for new and existing customers
- Receive inbound calls from customer concerning nonprofit offers/products & provide guidelines on how they will be eligible in Non Profit offers
- Ensure to open cases/tickets in CRM and work within SLA
- Provide solution and close once addressed
- Providing status for EA and nonprofit application.
Supervisor
Sykes Asia Inc
- Managed Legacy Team & MACD Team Provisioning, DM and test and install reps
- Handled 10 -15 Back Office Representative Provides Coaching to ensure pipeline is being worked on and for people's development
- Assists reps on Customer escalations
- Works with Onshore (US) counterparts to solve complex circuit builds
- Attend daily Supervisor huddles, provides forecast of orders ready for closure daily
- Work with necessary department like Test and Install & ACD Team to check on dispatches of circuits as needed and address possible road blocks
- Conducts Monthly Business Reviews with direct manager.
Telco - Provisioning/Team POC/SME
Sykes Asia Inc.
- Processed Ethernet orders for United States customers
- Manage MACD orders (Move,Add,Change,Disconnect)
- Outbound Call with partner telco or Field Engineers to get specific time frame of service delivery/install
- Monitoring order from start until order completion and ensure to deliver in a short interval, not jeopardizing quality work
- Escalate/Expedite orders and manage time efficiently to maintain completion of orders within published SLAs
- Perform variety of tasks in Provisioning
- Participate in go live activities as needed
- Activation or Hot cut to ensure provisioned circuits are properly functional
- Team POC when Supervisor is out
- As SME, handles 3-4 Teams, doing process review, training and assisting reps with their issues concerning Ethernet circuits daily
- Mostly handling Type 2 & 4 Ethernet Circuits.
Education
Bachelor of Science in Business Administration Major in Financial Management -
Batangas State University
06.2009 - 05.2013
Skills
Lead Generation
undefinedAccomplishments
- 2022 - Q3 Directors Club - Cluster's Top Manager
- 2022 - Q1 - Platinum HPS/CFP (Manager Coaching Certification)
- 2021 - July and August Account Top Manager (Inside Sales)
- 2020 to 2021 - ACE (Account Champion Employee) Award 4 times in all quarters of 2020 and 1st Quarter of 2021
- 2019 - Account GURU SME
- 2017 - Top Supervisor Awardee
- 2016 - Special Achievement Award (Core Values-Tenacity)
Trainings Attended
- Leadership Training Performance Management / Disciplinary Management Training
- Coaching for the Win
- Call Center 101
- Excel 1 and 2 Training
Personal Information
- Place of Birth: Rosario Batangas
- Date of Birth: 09/01/93
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
References
- Fran Sahagun, 09173212186, ServiceSource
- Gerard Barizo, 09177227962, ServiceSource
- Levi Ballaco, 09563114102, ServiceSource(Cnx)
CRM
Salesforce Lightning
ZoomInfo
Timeline
Sales Manager
ServiceSource acquired by Concentrix
05.2023 - Current
Associate Sales Manager - Acquisition & Sales Dev
ServiceSource acquired by Concentrix
05.2021 - 05.2023
Renewal Sales Representative
ServiceSource acquired by Concentrix
11.2019 - 05.2021
Bachelor of Science in Business Administration Major in Financial Management -
Batangas State University
06.2009 - 05.2013
Sales Support Specialist
ServiceSource
Supervisor
Sykes Asia Inc
Telco - Provisioning/Team POC/SME
Sykes Asia Inc.
Similar Profiles
Mikhail Jose CatanMikhail Jose Catan
Salesforce Renewal Manager at ServiceSource (Acquired By Concentrix)Salesforce Renewal Manager at ServiceSource (Acquired By Concentrix)
Michelle BrewerMichelle Brewer
Associate Sales Support Manager | VMware Channel Engagement at CONCENTRIXAssociate Sales Support Manager | VMware Channel Engagement at CONCENTRIX
Aneta WilczewskaAneta Wilczewska
Senior Sales Support Specialist at Concentrix / ServiceSource (VmWare, Leica, Electa, Atlas Copco, Avaya, SAP. Juniper, Pitney Bowes)Senior Sales Support Specialist at Concentrix / ServiceSource (VmWare, Leica, Electa, Atlas Copco, Avaya, SAP. Juniper, Pitney Bowes)