Rose Marie Hernandez
Calapan, Oriental Mindoro
Summary
Reliable employee with time management and a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to completing work on-time and going above and beyond with each activity.
Overview
5
5
years of professional experience
Work History
Tri-Media Information Staff
ORMECO, INC.
09.2021 - Current
- Developed strong relationships with Member-Consumer-Owners through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Organized successful events such as media conferences/ meetings that promoted and created deeper relationships with other people outside the cooperative to established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with complete details regarding their concerns through cooperative's official facebook page.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Handles ORMECO, Inc Official Facebook Page - posts advisories to disseminate information to the Member-Consumer-Owners.
Assistant General Manager Secretary
ORMECO, INC.
01.2020 - 09.2021
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to with other departments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Encoder
ORMECO, INC.
06.2019 - 01.2020
- Maintained daily production logs of activities and completed work.
- Maintained files, records and chronologies of entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Created spreadsheets for more efficient recordkeeping.
- Prepares documents such as Travel Orders, Liquidations, Cash Advances, Itineraries, Letters, etcs.
- Answers telephone calls in a right and polite manners.
Education
Bachelor of Science - Business Administration
Divine Word College of Calapan
Calapan, Oriental Mindoro, Philippines04.2019
Skills
- File Management
- Customer Support
- Administrative Support
- Documentation Abilities
- Customer Relations Skills
- Customer Service Understanding
- Excellent communication
- Multitasking capabilities
- Adaptability and flexibility
- Social media management
- Creative thinking
- Fluent in Tagalog and English
References
References available upon request.
seminar/workshops attended
- Professional and Personality Development Workshop - November 02, 2023
ORMECO, Inc., Solidarity Hall, Main Office, Sta. Isabel, Calapan City
- EC Communicators Seminar-Workshop - February 21-23, 2023
Luxent Hotel, 51 Timog, Diliman, Quezon City
HESA Bldg., NEA, Quezon Building
Timeline
Tri-Media Information Staff
ORMECO, INC.
09.2021 - Current
Assistant General Manager Secretary
ORMECO, INC.
01.2020 - 09.2021
Encoder
ORMECO, INC.
06.2019 - 01.2020
Bachelor of Science - Business Administration
Divine Word College of Calapan
Similar Profiles
John Harris FeranculloJohn Harris Ferancullo
Acting Consumer Specialist at ORMECO INC.Acting Consumer Specialist at ORMECO INC.
Reginald CantosReginald Cantos
Administrative Officer III at City Human Resource Department, LGU CalapanAdministrative Officer III at City Human Resource Department, LGU Calapan
DAISERIE GERONDAISERIE GERON
Internal Audit Department Manager at Oriental Mindoro Electric Cooperative, Inc.Internal Audit Department Manager at Oriental Mindoro Electric Cooperative, Inc.