rose marie go
Baliuag
Summary
Hello, my name is ROSE MARIE GO and I am excited to introduce myself as a skilled customer service representative with 8 years of experience. Throughout my career, I have handled numerous customer complaints and requests with ease, demonstrating exceptional attention to detail and a flexible attitude that enables me to work well under pressure with minimal supervision. I am a quick learner and always eager to acquire new knowledge and skills to further excel in my career.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Baliwag Water District
Baliuag
10.2016 - Current
- Handling customer complaints, requests, and other inquiries
- Processing of new service connection
- Providing daily feedback to all concessionaires with complaints regarding water quality.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Data Entry Specialist
PCCW Teleservices Inc. (HKT Telesrvices Int’l Limited)
05.2015 - 10.2016
- Encode/enter the specific information (carrier code, invoice number, and amount) of an invoice in the system
- Ensure the accuracy of the information being process
- Give high attention to details of each invoice to avoid unnecessary errors
- Ensure that the daily target/quota is met accordingly.
Administrative Assistant/ Receptionist
St. Luke’s Medical Center-BGC
02.2010 - 09.2011
- Facilitate and assist the customers/patient’s needs
- Receive all phone- in inquiries
- Get all the details of the requested procedure (Name of the patient, procedure, age gender, requesting doctor, telephone, and preferred date and time of schedule)
- Provide customers/patients’ basic information regarding the test/procedure to be done as required
- Encoding of results and reports as required
- Cashiering & collecting payments/settlements for outpatient customers.
Education
Bachelor of Science in Hotel and Restaurant Management - undefined
University of Santo Tomas
02.2005 - 2 2009
Skills
Data EntryHandling PressureCommunication (Written and Verbal)Problem SolvingMicrosoft OfficeCritical ThinkingCustomer ServiceAdaptability
Invoice Processing
Filing
Mail handling
Document Control
Clerical Support
Microsoft Office Suite
Patient Scheduling
Billing and coding
Critical Thinking
Computer Skills
Customer and client relations
Documentation and Recordkeeping
Computer Proficiency
Awards
- Employee of the 3rd Quarter – (July – September 2018)
- Employee of the 1st Quarter – (January – March 2018)
- Employee of the 3rd Quarter – (July – September 2017)
- Second Quarter Top Performer 2016 (Ksort- Cass) – August 26, 2016
- April 2016 Ksort Top Performer (Ksort-Cass ) – May 13,2016
- First Quarter Least Number of Errors (Ksort- Cass )– April 22, 2016
- Esort Least Number of Errors for December (Ksort-Cass) –December 2015
- You’re A Star (Cass), International Contact Center Week 2015-September 21, 2015
- Third Quarter Top Performer (Esort-Cass )- September 21,2015
- Third Quarter Least Number of Errors (Esort-Cass)- September 21,2015
- Third Place Top Performer -1st Quarter (Esort-Cass) – July 2015
Timeline
Customer Service Representative
Baliwag Water District
10.2016 - Current
Data Entry Specialist
PCCW Teleservices Inc. (HKT Telesrvices Int’l Limited)
05.2015 - 10.2016
Administrative Assistant/ Receptionist
St. Luke’s Medical Center-BGC
02.2010 - 09.2011
Bachelor of Science in Hotel and Restaurant Management - undefined
University of Santo Tomas
02.2005 - 2 2009