Rosemarie Evangelista Nicolas
Bacoor City
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include critical thinking, problem solving skills and decision making.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive II - MS Operations Executive (Planner)
TUV SUD PSB PHILIPPINES INC.
11.2019 - Current
- Led cross-functional teams to drive operational excellence and enhance productivity.
- Developed and implemented strategic initiatives to improve organizational efficiency and effectiveness to deliver customer experience satisfaction
- Decision making and problem solving on the operational aspects to satisfy and exceed customer expectations
- Directed resource allocation to optimize project delivery and align with corporate objectives.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Established key performance indicators to measure success and guide strategic planning efforts.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Prepared annual data to determine metrics for operational performance.
HR Administrative Assistant cum Logistics In-Charge
National Taxi LLC - Dubai Operations and Taxi Station
09.2014 - 03.2019
- Preparing STAFF – Bus Transportation Schedule (Daily, Weekend and Monthly)
- Coordinating with the Staff Drivers in sending documents to consignee and other emergency request needed (e.g. pick and drop – New Staff from the airport, Passport Cancellation etc.)
- Transportation Arrangement from the Camp Accommodation and vice versa.
- Coordinating with Recruitment Department in terms of Transportation for Training, Meeting, Medical, CID and others.
- Developing and implementing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management
- Administering staff attendance of all departments for payroll every month end and maintaining employee records
- Advising on pay and other remuneration issues, including promotion and benefits
- Processing staff vacation leave, sick leave and emergency leave
- Preparing documents of staffs for health card application and opening of salary bank account
- Preparing job offer and appointment letter of new staff
- Coordinating with the Public Relation Officers in scheduling Staff’s Medical Appointment and Visa Status
- Coordinating with Suppliers for company’s requirement (Office Supplies, Maintenance and other Proposals)
- Monitoring contract expiration date of service providers for renewal
- Coordinating with the recruitment agencies for the application of drivers and status of their onboarding documents
- Monitoring leave of staff
- Updating labor card and emirates card through our system data
- Issuance of Salary Certificate, Certificate of Employment and other documents for signature of Deputy Manager/ Director of Personnel and Administration
Cashier/Teller
Al Falah Exchange Company
07.2011 - 07.2013
- Foreign Exchange and International remittances and Corporate Telegraphic Transfers
- Handling Cash local currency, Checks and Foreign Currencies i.e. Dollar, Euro, GBP, Gulf currencies etc.
- Dealing Foreign Currencies with other Exchange Houses.
- Expert in making vouchers i.e. TT, JV, WESTERN UNION, XPRESS MONEY, ARY, SPEEDREMIT, EZE recharge & most of online remittance services.
- Dealing & monitoring of all Filipino, Corporate and Foreign Banking Transactions & Remittance services.
- Deals with client’s enquiries on the telephone.
- Monitoring daily operations and ensuring the smooth flow of the branch’s Cashiering Department.
- Making Daily Report and Actual Checking of all the Cashiers physical cash tallied with their system total cash in hand and Securing properly of the vault keys.
- Month – End checking of local and foreign currency in Hand.
- Checking checks validity and clearing through corresponding banks.
Airport Operations Assistant
Manila International Airport Authority
10.2008 - 04.2011
- Monitoring of the Airport Operations at all times.
- Compiling reports on team’s performance and customer feedback.
- Communication and being a focal point of dissemination of information from management to team and vice versa. Offers the highest level of customer service.
- Work very closely with team members to solve customer problems.
- Follows Philippines Premier Airport’s branding “NAIA, We go the Extra Smile”.
- Ensure that the Airport is presented to International Standards Organization.
- Handles customer’s complaints, request, suggestion, and comments.
- Excellent Passenger Assistance at all times.
- TERMINAL OPERATIONS GROUP – International Passengers Terminal 1
Education
Bachelor of Science - Business Administration, MANAGEMENT
City University of Pasay
01.2008
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Team leadership
- Administrative skills
- Quality management
- Vendor negotiations
- Problem resolution
- Team player
- Workflow planning
- Client account management
- Research and analysis
- Income generation
- Customer retention
- Strategic planning
- Business correspondence writing
- Project management
- Project planning
- Analytical skills
Certification
- Code of Ethics 2021 (Compliance) TÜV SÜD Academy - May 2021
- QM for Leaders TÜV SÜD Academy - August 2021
- Overview ISO 9001 TÜV SÜD Academy - August 2021
- Sustainability@TÜV SÜD (2021 - 2025)
- Data Protection (Global)@TÜV SÜD (2021 - 2025)
- QM@TÜV SÜD (2021 - 2025)
- Information Security@TÜV SÜD (2021 - 2025)
- Compliance@TÜV SÜD (2021 - 2025)
LANGUAGE
Fluent in
English, Filipino (Written - Spoken)
Timeline
Executive II - MS Operations Executive (Planner)
TUV SUD PSB PHILIPPINES INC.
11.2019 - Current
HR Administrative Assistant cum Logistics In-Charge
National Taxi LLC - Dubai Operations and Taxi Station
09.2014 - 03.2019
Cashier/Teller
Al Falah Exchange Company
07.2011 - 07.2013
Airport Operations Assistant
Manila International Airport Authority
10.2008 - 04.2011
Bachelor of Science - Business Administration, MANAGEMENT
City University of Pasay
PERSONAL
Available upon request.