ROSEMARIE D. AUSA
Freelancer
Bongabon
Summary
Dedicated professional seeking a dynamic company that values hard work and fosters growth. Eager to leverage a diverse skill set and extensive work experience in a collaborative environment that encourages innovation and excellence. Committed to contributing positively to team objectives while continuously enhancing personal and professional development. Passionate about driving results and achieving shared goals within a supportive organization.
Overview
11
11
years of professional experience
Work History
SEO Project Manager
LDR Site Services
07.2023 - 11.2025
- Assisted in managing SEO campaigns and project timelines
- Coordinated tasks between team members and clients
- Helped monitor website optimization and content updates
- Maintained organized reporting and project tracking
- Supported business growth through structured SEO processes
Amazon Store General Manager
Amazon FBM
05.2022 - 11.2022
- Managed daily operations of Amazon stores
- Handled customer inquiries and order management
- Coordinated with suppliers and monitored inventory
- Assisted with product research and listing management
- Ensured smooth store operations and customer satisfaction
- Maintained organized workflows and account performance
eCommerce Email and Phone Support
Charmed Aroma
12.2020 - 12.2022
- Managed customer inquiries through email and ticketing systems
- Assisted customers with refunds, replacements, tracking concerns, and order updates
- Updated shipping addresses and processed replacement requests
- Conducted outbound calls from missed call queues
- Documented customer concerns and resolutions accurately
- Performed follow-ups to ensure customer satisfaction
Social Media Manager
Meta Dream Studio
04.2021 - 07.2021
- Managed social media content and scheduling
- Assisted with community engagement and brand awareness
- Created captions and basic promotional content
- Helped maintain consistent online presence and audience interaction
Cold Caller Virtual Assistant
Keller Williams
03.2021 - 03.2021
- Do outbound calls for prospective seller
- Update the Excel sheets for whatever the call result
Digital & Devices Technical Support
Sutherland
08.2017 - 03.2020
- Handled 30–55 customer interactions daily through phone, chat, and email support
- Provided troubleshooting assistance for battery issues, Wi-Fi connection problems, frozen devices, and software-related concerns
- Assisted customers with different Amazon devices including TVs, tablets, e-readers, and smart speakers
- Supported customers with digital books, including sending, restoring, and refunding purchases
- Helped customers register and troubleshoot video applications
- Resolved issues related to Apps & Games, Videos, eBooks, and Cloud Storage
- Filed tickets and documented customer concerns accurately
- Assisted customers with package tracking and delivery concerns
Technical Support Representative
Sutherland
08.2015 - 08.2017
- Focused on Kindle devices, digital books, and reading application support
- Guided customers through Wi-Fi connection setup, software updates, charging issues, and downloading books
- Provided step-by-step troubleshooting and technical assistance
- Delivered excellent customer experience through clear communication and issue resolution
Customer Service Representative
Sutherland
09.2014 - 06.2015
- Assisted customers with package tracking and delivery concerns
- Helped customers place orders and process purchases
- Processed refunds and replacements for lost, damaged, or defective items
- Reviewed and resolved billing charge concerns
- Maintained customer satisfaction through professional support and timely resolutions
Education
Computer Secretarial -
Palayan City Institute of Technology
03-2014
High School Diploma -
Bongabon National High School
04-2012
Skills
Hard Skills
Customer Service Support
Technical Support
Email, Chat & Phone Support
Ticket & CRM Management
Refund & Replacement Processing
Order Tracking & Resolution
Amazon Store Management
Device Troubleshooting
SEO Project Coordination
Product Research
Data Entry & Administrative Support
Supplier Coordination
Social Media Management
Inventory Monitoring
Soft Skills
Excellent Communication Skills
Problem Solving
Attention to Detail
Time Management
Adaptability
Fast Learner
Multitasking
Customer-Focused Mindset
Team Collaboration
Organized & Reliable
Timeline
SEO Project Manager
LDR Site Services
07.2023 - 11.2025
Amazon Store General Manager
Amazon FBM
05.2022 - 11.2022
Social Media Manager
Meta Dream Studio
04.2021 - 07.2021
Cold Caller Virtual Assistant
Keller Williams
03.2021 - 03.2021
eCommerce Email and Phone Support
Charmed Aroma
12.2020 - 12.2022
Digital & Devices Technical Support
Sutherland
08.2017 - 03.2020
Technical Support Representative
Sutherland
08.2015 - 08.2017
Customer Service Representative
Sutherland
09.2014 - 06.2015
Computer Secretarial -
Palayan City Institute of Technology
High School Diploma -
Bongabon National High School
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.