Rosemarie Cabalquinto
Customer Service Associate
San Carlos City
Summary
Goal-oriented Sales Development Representative committed to creating trusting relationships with customers to generate leads and drive sales. Creative and flexible professional with 5 years of experience utilizing consultative sales methods to develop new business. Polished in creating new sales and outreach opportunities and deflecting objections. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Office Partners 360
07.2023 - 10.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Development Representative
Select Voice-Com Philippines
08.2021 - 06.2023
- Kept team members motivated during challenging periods by celebrating small wins, acknowledging individual achievements, and fostering camaraderie among colleagues.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
Customer Service Associate
TECHMAHINDRA Philippines
05.2018 - 07.2021
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Bachelor of Elementary Education- General Content -
Cebu Technological University, Main- Campus
M.J Cuenco R. Palma St. Cebu City 04.2001 -
Skills
Product Knowledge
undefinedTimeline
Customer Service Representative
Office Partners 360
07.2023 - 10.2023
Sales Development Representative
Select Voice-Com Philippines
08.2021 - 06.2023
Customer Service Associate
TECHMAHINDRA Philippines
05.2018 - 07.2021
Bachelor of Elementary Education- General Content -
Cebu Technological University, Main- Campus
04.2001 -
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