Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Interests
Work Preference
Quote
Timeline
BusinessAnalyst
Rosemarie Cañares

Rosemarie Cañares

Quality Analyst
Silang

Summary

Dedicated Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Dedicated to analyzing and resolving problems.

Overview

3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certificate
2
2
Languages

Work History

Quality Analyst

TeleservAsia Solutions
03.2024 - Current
  • ClearOne Advantage (Financial Account)
  • I have been assigned to audit calls of debt specialists to ensure clients receive the necessary help and assistance
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

Quality Analyst

TeleservAsia Solutions
10.2023 - 02.2024
  • Lead Generation (Financial Account)
  • As a Quality Analyst for a lead generation account, I ensure calls meet standards by reviewing interactions to confirm agents qualify clients with tax debts and follow processes
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.

Customer Service Representative

TeleservAsia Solutions
02.2023 - 08.2023
  • Maintained in-depth product knowledge and know processes to confidently address customer inquiries and provided an excellent customer experience
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Representative

TeleservAsia
06.2022 - 02.2023
  • Handled inbound calls for a US-based magazine sales account, focusing on effectively promoting and selling the product
  • Demonstrated strong communication and persuasive skills


Education

Bachelor of Arts - Psychology

Trimex Colleges

Diploma - Information Technology

Santo Domingo Integrated High School

Skills

Communication Skills

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Certification

Information Security Mandatory Course, 03/01/24, Current, Helps ensure that individuals and organizations are equipped to protect sensitive information from cyber threats. This course covers key areas such as understanding cyber threats and risk management.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Filipino

Interests

Travel

Career Improvement

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leavePersonal development programs

Quote

"When you've reached rock bottom, there's only one way to go, and that's up!"
Buster Moon

Timeline

Quality Analyst

TeleservAsia Solutions
03.2024 - Current

Quality Analyst

TeleservAsia Solutions
10.2023 - 02.2024

Customer Service Representative

TeleservAsia Solutions
02.2023 - 08.2023

Sales Representative

TeleservAsia
06.2022 - 02.2023

Diploma - Information Technology

Santo Domingo Integrated High School

Bachelor of Arts - Psychology

Trimex Colleges

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Rosemarie CañaresQuality Analyst