Salesforce
Rosemarie Bautista
Senior Sales Representative
Dasmariñas City,Cavite
Summary
Upbeat individual with engaging communication style. Demonstrates confident phone manner and adaptation to new systems. Keen to grow and learn in dynamic team environment. Proactive Sales Agent with background in Telco, Mobile, Power and Gas enquiries. Hits call time and service targets with excellent product knowledge. Experienced in driving conversion and upselling techniques. Analytical call centre specialist with experience in high-volume and fast-paced environments. Demonstrates strong system navigation and resolution rates. Well-versed in complaint handling and complex customer requests.
Overview
18
18
years of professional experience
5
5
Certificates
Work History
Customer Service Representative
Acquire BPO
Eastwood City, Manila
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Senior Inbound Sales Representative
Acquire BPO
Quezon City, Manila
02.2016 - Current
- Maintained detailed product knowledge to competently and expertly advise customers.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Strived to meet and exceed call centre targets while maintaining excellent customer care.
- Identified and pursued opportunities to upsell company products and services.
- Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
Business Development Specialist
Haulla Waste Collection for Business
Dallas Fort Worth, Texas
08.2023 - 11.2024
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night as a part time job.
Debt Consultant
Business Debt Adjusters
Englewood Cliffs, New Jersey
02.2024 - 07.2024
- Maximized debt reduction results with thorough research on creditors'' policies and practices.
- Reduced client debt by negotiating settlements and restructuring payment plans.
- Conducted preliminary assessments of potential clients'' finances, determining eligibility for company''s services based on their unique circumstances.
- Answered over 200+ customer communications per day via telephone, part time.
Outbound Sales Agent
Acquire BPO
Quezon City, Manila
02.2016 - 08.2016
- Recorded details from customer communications on CRM.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
Accounting Officer
Filriszam Realty and Development Corporation
Parañaque City
08.2014 - 09.2015
- Prepared reports and financial statements to assist management in strategic planning and decision making.
- Delegated tasks and coordinated workflow to expertly manage accounting team.
- Documented account information in company database or proprietary software, monitoring for errors and discrepancies.
Quality Control Analyst
Baek Geum Philippines
Calamba City
08.2013 - 07.2014
- Conducted quality analysis on raw materials, ensuing parts stayed in line with industry standards.
- Ensured products met manufacturing specifications by measuring dimensions and testing functionality.
Retail Sales Representative
Sabella Fashion Group
Quezon City
02.2009 - 02.2011
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Unloaded store deliveries before sorting and displaying items on shelves and displays for purchase.
Quality Control Analyst
Yumex Philippines Corporation
Dasmariñas City
08.2008 - 01.2009
- Inspected output samples, checking for faults and quality using appropriate methods.
- Conducted quality analysis on raw materials, ensuing parts stayed in line with industry standards.
Cashier
Jollibee Foods Corporation
General Mariano Alvarez, Cavite
06.2006 - 05.2008
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Self supporting self to finish College.
- Scholarship holder through Aral Kabuhayan Program in partnership with Jollibee.
Field Sales Consultant
JBL Hydraulics Enterprises
General Mariano Alvarez, Cavite
01.2008 - 04.2008
- Built and nurtured long-term client relationships to maximize account spending.
- Build customer relationships, follows up on leads, and maximizes sales opportunities.
- Maximized new business opportunities through focused lead generation and sales conversion.
Education
Certificate of Higher Education - English Proficiency and Public Speaking
Technical Education and Skills Authority
Bachelor of Business Administration - Major in Management
National College of Science and Technology
Certificate of Higher Education -
Bulihan National High School
Intermediate Course -
Piela Elementary School
Skills
Knowledgeable in Genesysundefined
Certification
Most Improved Agent
Software
Genesys
CRM
Hubspot
Dialpad
Convoso
Calendly
Excel
Microsoft Office
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 200+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveTimeline
Customer Service Representative
Acquire BPO
07.2024 - Current
Debt Consultant
Business Debt Adjusters
02.2024 - 07.2024
Business Development Specialist
Haulla Waste Collection for Business
08.2023 - 11.2024
Senior Inbound Sales Representative
Acquire BPO
02.2016 - Current
Outbound Sales Agent
Acquire BPO
02.2016 - 08.2016
Accounting Officer
Filriszam Realty and Development Corporation
08.2014 - 09.2015
Quality Control Analyst
Baek Geum Philippines
08.2013 - 07.2014
Retail Sales Representative
Sabella Fashion Group
02.2009 - 02.2011
Quality Control Analyst
Yumex Philippines Corporation
08.2008 - 01.2009
Field Sales Consultant
JBL Hydraulics Enterprises
01.2008 - 04.2008
Cashier
Jollibee Foods Corporation
06.2006 - 05.2008
Certificate of Higher Education - English Proficiency and Public Speaking
Technical Education and Skills Authority
Bachelor of Business Administration - Major in Management
National College of Science and Technology
Certificate of Higher Education -
Bulihan National High School
Intermediate Course -
Piela Elementary School
Similar Profiles
Sravanthi GaddamSravanthi Gaddam
Admin Support/Customer Service Officer at Acquire BPOAdmin Support/Customer Service Officer at Acquire BPO
Maria Isabel Charisma TrovelaMaria Isabel Charisma Trovela
VP of Operations at Acquire BPO Inc.VP of Operations at Acquire BPO Inc.
Clomar PaelClomar Pael
Team Leader OPS at Acquire BPOTeam Leader OPS at Acquire BPO