Pasacao Academy, Inc.
from Accountancy And Business Management (ABM STRAND)
04.2001
Hi, I’m
Rosemarie Balmes
Muntinlupa City
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Foundever Asia Incorporated
Customer Service Representative (Hybrid Account)
2025 - 2025
Job overview
- Handled inbound and outbound customer calls for TURO account
- Assisted customers with account management, bookings, billing, and general inquiries.
- Resolved customer concerns efficiently while maintaining high service standards.
- Documented customer interactions accurately in CRM systems.
- Followed strict compliance and data privacy protocols.
- Met and exceeded performance metrics including customer satisfaction and response time.
Tian Xia Technologies International, Inc.
Online Casino Dealer (Live Host / Game Presenter)
2024 - 2024
Job overview
- Hosted live online sessions, engaging with players in a professional and friendly manner.
- Managed live streaming games while ensuring accuracy and adherence to company procedures
- Provided real-time customer interaction and support via live broadcast.
- Maintained composure and professionalism in a fast-paced environment.
- Ensured compliance with operational standards and quality guidelines.
7Primetech, Inc.
Data Analyst / Back Office Associate
2022 - 2024 (2 education.years_Label)
Job overview
- Processed daily financial transactions including deposits and withdrawals with high accuracy.
- Maintained and updated financial records using Excel and internal systems.
- Monitored transaction discrepancies and ensured compliance with company policies.
- Generated daily and weekly transaction reports for management review.
- Performed data validation and cross-checking to maintain database accuracy.
- Handled confidential financial information securely and professionally.
Collaborated with operations and customer support teams to resolve account concerns.
Education
Pasacao Academy, Inc.Pasacao, Province Of Camarines Sur, Philippines
from Accountancy And Business Management (ABM STRAND)
04.2001
Skills
Customer service
Product knowledge
Adaptability and flexibility
Call center experience
Data entry
Customer relations
Data collection
Customer relationship management (CRM)
Live chat support
Customer education
Client relations
Account management
Timeline
Customer Service Representative (Hybrid Account)
Foundever Asia Incorporated
2025 - 2025
Online Casino Dealer (Live Host / Game Presenter)
Tian Xia Technologies International, Inc.
2024 - 2024
Data Analyst / Back Office Associate
7Primetech, Inc.
2022 - 2024 (2 education.years_Label)