Rosemarie Aledia Bautista
Dasmariñas City,Philippines
Summary
Upbeat individual with engaging communication style. Demonstrates confident phone manner and adaptation to new systems. Keen to grow and learn in dynamic team environment. Hits call time and service targets with excellent product knowledge. Experienced in driving conversion and upselling techniques. Analytical call centre specialist with experience in high-volume and fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Services and Sales Agent
Acquire Intelligence
Quezon City, Philippines
01.2025 - Current
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Catering moving house clients for possible connection of new services in different location.
- Assisting and winning back clients with disconnected services.
- Upselling additional products to existing and non existing clients.
- Handling customer complaints.
- Handling complex billing, refund and credits.
Inbound Sales Representative
Acquire Intelligence
Quezon City, Philippines
08.2016 - 12.2024
- Maintained detailed product knowledge to competently and expertly advise clients.
- Monitored customer accounts, updated details, and followed up on pending issues.
- Enhanced customer satisfaction by providing personalised recommendations based on specific requirements.
- Responded to high volume of customer requests daily.
- Enhanced customer experience by offering additional services and promotions tailored to individual preferences and history.
- Contributed to team meetings by sharing insights and ideas for improving sales processes.
Outbound Sales Representative
Acquire Intelligence
Quezon City, Philippines
02.2016 - 08.2016
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Followed company scripts to cover key points and overcome objections.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
- Made high volume of sales calls per day exceeding company outbound call targets.
Accounting Officer
Filriszam Realty and Development Corporation
08.2014 - 09.2015
- Prepared reports and financial statements to assist management in strategic planning and decision making.
- Delegated tasks and coordinated workflow to expertly manage accounting team.
- Documented account information in company database or proprietary software, monitoring for errors and discrepancies.
Quality Control Analyst
Baek Geum Philippines
08.2013 - 07.2014
- Conducted quality analysis on raw materials, ensuing parts stayed in line with industry standards.
- Ensured products met manufacturing specifications by measuring dimensions and testing functionality.
Retail Sales Representative
Sabella Fashion Group
02.2009 - 02.2011
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Unloaded store deliveries before sorting and displaying items on shelves and displays for purchase.
Quality Control Analyst
Yumex Philippines Corporation
08.2008 - 01.2009
- Inspected output samples, checking for faults and quality using appropriate methods.
- Conducted quality analysis on raw materials, ensuing parts stayed in line with industry standards.
Field Sales Consultant
JBL Hydraulics Enterprises
01.2008 - 04.2008
- Built and nurtured long-term client relationships to maximize account spending.
- Build customer relationships, follows up on leads, and maximizes sales opportunities.
- Maximized new business opportunities through focused lead generation and sales conversion.
Education
Certificate of Higher Education - English Proficiency and Public Speaking
Technical Education and Skills Authority
Dasmariñas City2009
Bachelor of Science - Business Administration
National College of Science and Technology
Dasmarinas, Cavite2008
Higher National Diploma - Secondary Highschool
Bulihan National High School
Silang, CAV2006
Intermediate Course -
Piela Elementary School
Dasmarinas, CAV2001
Skills
Business Dect Adjusters LLC
Englewood Ciffs New Jersey United States
Business Debt Consultant - (Jan 2024 - Present)
- Loan documentation
- Professional communication
- Client relationship building
- Client consultations
- Building rapport and establishing legitimacy
- Debt recovery
Haulla Waste Management - Dallas Fortworth Texas United States
Business Development Representative (Jan -Oct 2023)
Product knowledge
Lead generation
Active listening
Team collaboration
Client engagement
Sales expertise
Certification
- Most Improved Agent
- Top Agent October 2016
- Top Agent September 2016
- Top Agent July 2017
- First Runner Up Sales Quality Ave. of 95% QA score April 2024
- Best in Public Speaking
- Academic Awards and Excellency Elementary to Secondary HS
- Athlete of the Year - Elementary
Reference
• Mr. Arnold Ramon Bartolome - Learning and Development Training Manager at Acquire Intelligence / Program Manager
• Contact number: 09178912278
• Mr. Jonathan Martinez - Senior Operations Manager
• Contact: jonnymartinez@gmail.com
Language
English
Proficient
C2
SKILLS
- Over 10 years of BPO experience handling inbound and outbound sales for telco and power campaigns, serving Australian clients.
- Extensive experience in complex billing and customer service, resolving customer complaints, coordinating move-house requests, managing retention cases, and processing refunds and account credits efficiently.
- Proven track record of consistently exceeding sales targets and KPIs, maintaining strong quality assurance scores, and efficiently managing 200–300 calls daily.
TECHNICAL COMPETENCIES
- Advanced proficiency in CRM and business platforms, including Salesforce, Genesys, HubSpot, Velocify, Calendly, Microsoft Office Suite, and Amazon Web Services (AWS), supporting efficient sales and customer service operations.
Timeline
Customer Services and Sales Agent
Acquire Intelligence
01.2025 - Current
Inbound Sales Representative
Acquire Intelligence
08.2016 - 12.2024
Outbound Sales Representative
Acquire Intelligence
02.2016 - 08.2016
Accounting Officer
Filriszam Realty and Development Corporation
08.2014 - 09.2015
Quality Control Analyst
Baek Geum Philippines
08.2013 - 07.2014
Retail Sales Representative
Sabella Fashion Group
02.2009 - 02.2011
Quality Control Analyst
Yumex Philippines Corporation
08.2008 - 01.2009
Field Sales Consultant
JBL Hydraulics Enterprises
01.2008 - 04.2008
Certificate of Higher Education - English Proficiency and Public Speaking
Technical Education and Skills Authority
Bachelor of Science - Business Administration
National College of Science and Technology
Higher National Diploma - Secondary Highschool
Bulihan National High School
Intermediate Course -
Piela Elementary School