Summary
Overview
Work History
Education
Timeline
Generic

ROSE MAE MIRA

Virtual Assistant
Dasmariñas City

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills.

Overview

6
6
years of professional experience

Work History

Virtual Assistant

Your Results Coach
04.2024 - Current
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Managed CRM input, exports and clean up.
  • Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.

Recruitment Support Specialist

Varitek Consulting Inc.
11.2022 - Current
  • Oversaw recruitment, hiring and evaluation of care home chef, support workers and healthcare assistants.
  • Streamlined recruitment processes for increased efficiency in hiring top talent.
  • Enhanced recruitment efforts by implementing data-driven decision-making tools.
  • Strong knowledge on Workable, CV Library and Indeed.

Customer Service Specialist

Varitek Consulting Inc.
12.2021 - 11.2022
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Contact Center Associate

Asian Hospital And Medical Center
06.2019 - 12.2021
  • Reduced average handle time with efficient call handling techniques, resulting in higher productivity.
  • Provided exceptional customer service, resulting in positive feedback from clients and management alike.
  • Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
  • Improved customer satisfaction by effectively addressing and resolving inquiries in a timely manner.
  • Acted as a liaison between customers and various departments, facilitating communication to resolve complex issues effectively.
  • Assisted customers with account-related issues, leading to increased loyalty and retention rates.

Finance Officer

Del Rosario Christian Institute
06.2018 - 04.2019
  • Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Assisted executive leadership in making informed decisions by providing reliable financial forecasts based on rigorous analyses.

Education

Bachelor of Science - Marketing Management

Cavite State University - Silang Campus
Silang, Province Of Cavite, Philippines
04.2001 -

Timeline

Virtual Assistant

Your Results Coach
04.2024 - Current

Recruitment Support Specialist

Varitek Consulting Inc.
11.2022 - Current

Customer Service Specialist

Varitek Consulting Inc.
12.2021 - 11.2022

Contact Center Associate

Asian Hospital And Medical Center
06.2019 - 12.2021

Finance Officer

Del Rosario Christian Institute
06.2018 - 04.2019

Bachelor of Science - Marketing Management

Cavite State University - Silang Campus
04.2001 -

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ROSE MAE MIRAVirtual Assistant