Summary
Overview
Work History
Education
Skills
Accomplishments
HOBBIES: Teaching, Cooking, Dancing and Gardening
Certification
Languages
Timeline
Roselyn Robillos

Roselyn Robillos

Santiago City, Province Of Isabela

Summary

A dedicated and compassionate professional with a sincere passion for assisting others and making a meaningful impact on people's lives. I graduated with a Bachelor of Elementary Education and successfully passed the Licensure Examination for Teachers, showcasing a solid academic background and a dedication to excellence. With a decade of experience as an elementary teacher, I have refined my skills in designing, organizing, and executing dynamic instructional programs that nurture a love for learning and empower students to achieve their full academic potential. I excel in creating an engaging learning environment that stimulates students and encourages their active participation. Through continuous professional growth, which includes attending seminars and training sessions, I have kept up-to-date with the latest teaching techniques and technologies, ensuring my effectiveness as an educator. Additionally, I have a strong foundation in technology, having completed a training program in basic computer operations and mastering MS Word, MS Excel, and MS PowerPoint. This proficiency allows me to seamlessly integrate technology into lessons, enhancing student engagement and fostering their digital literacy skills. I also worked as a caregiver in a private company, In my capacity as a caregiver, I hold a crucial role in providing essential support and assistance to individuals in need of help with their daily tasks, particularly the elderly or those with disabilities. My duties encompass aiding with personal hygiene activities such as bathing and grooming, administering medications, preparing meals, offering companionship, and ensuring the overall well-being and safety of those entrusted to my care. Additionally, I assist with household chores like light cleaning and running errands. My primary focus centers on fostering independence, comfort, and enhancing the quality of life for the individuals I support by delivering both physical aid and emotional reassurance in a nurturing and empathetic manner. Moreover, I have excelled in the field of Salesforce as an outbound worker for nearly nine years at National Debt Relief, a reputable company based in New York. Despite working remotely from the Philippines, I consistently deliver outstanding results, surpassing expectations. My diverse responsibilities, including phone payments, online payments, lump sum payments, email payments, document processing, and chat support, have equipped me with exceptional multitasking skills and a keen eye for detail. I have successfully nurtured strong client relationships, driving significant revenue and contributing to the overall success of the company.

Overview

22
22
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE ASSOCIATE ( HOME BASED )

National Debt Relief
09.2015 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

CLASSROOM TEACHER

Santiago East Central School
07.2014 - 08.2015
  • Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
  • Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
  • Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
  • Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.

PRIVATE HOME CAREGIVER

Engr. and Mrs. Celedonio Delacruz
01.2012 - 05.2014
  • Enhanced client comfort by providing compassionate and attentive care in a private home setting.
  • Demonstrated cultural competency by respecting diverse backgrounds, perspectives, values, and beliefs of clients served in the private home environment.
  • Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
  • Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.

CLASSROOM TEACHER

United Methodist School
07.2002 - 06.2010
  • Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
  • Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
  • Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
  • Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.

Education

Bachelor of Science - Elementary Education

Northeastern College, Villasis, Santiago City Isabela
04.2001
  • LET (LICENSURE EXAMINATION FOR TEACHER) 75%
  • Honors
  • Dean's List
  • Practice Teaching
  • Student Government Association ( secretary )


Skills

  • Customer Service
  • Complaint Handling
  • Computer Skills
  • Data Entry
  • MS Office
  • Problem Resolution
  • Customer Relations
  • Understanding Customer Needs
  • Classroom Management
  • Lesson Planning
  • Motivating students
  • Parent-Teacher Communication
  • Emotional Support
  • Housekeeping tasks
  • Compassionate Care
  • Dependable and Responsible
  • Elderly Care

Accomplishments

  • Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
  • Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
  • Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolve issues which led to excellent work
  • Maintained a positive and supportive environment for clients and their families, creating a sense of trust and security
  • Developed and implemented a personalized care plan for a client with Parkinson's disease, which included physical therapy, medication management, and cognitive stimulation activities, resulting in improved mobility and cognitive function."
  • Demonstrated patience, empathy, and understanding in providing care to individuals with diverse needs:
  • Collaborated with team members to resolve complex customer issues, including escalated complaints and technical problems, leading to successful resolutions and improved customer satisfaction."
  • Consistently exceeded customer satisfaction targets, achieving a 95% satisfaction rating for resolving customer issues, as measured by post-call surveys.
  • Achieved good results by completing task with accuracy and efficiency.

HOBBIES: Teaching, Cooking, Dancing and Gardening

My diverse range of hobbies reflects my adaptability, eagerness to learn, and ability to contribute in a variety of ways. As a teacher, I have [mention specific teaching areas and years of experience], where I honed my communication and interpersonal skills, creating engaging learning environments and empowering students to reach their full potential. My passion for cooking extends beyond the kitchen, as I enjoy experimenting with new recipes and cuisines, demonstrating my attention to detail, organization, and ability to deliver high-quality results. My love for dancing, particularly [mention specific dance styles], has taught me the importance of coordination, rhythm, expression, and the ability to learn and execute complex movements, demonstrating my adaptability and eagerness to learn new skills. Finally, I find joy in gardening, nurturing plants from seed to bloom, showcasing my patience, observation, and ability to nurture growth. These experiences have equipped me with a unique set of skills that make me a valuable asset that allowing me to contribute creatively, adapt to new challenges, and build strong relationships with other.

Certification

  • School Based In-Service Training ( INSET ) on Gender and Development ( GAD ) 11 / 07 - 11 / 09 / 2014
  • Result-Based Performance Management System ( RPMS ) Teachers Training 06 / 25 - 06 / 26 / 2014
  • Advocacy On Indigenous People Education 10 / 30 - 10 / 31 / 2013
  • Training Course In Athletics 09 /30- 10 / 01 / 2006
  • Basic Training Course for Troop/Kawan Leaders and Outfit Advisors 08 / 04 - 08 / 06 / 2006
  • Echo Seminar on The Basic Education Curriculum ( BEC) 05 / 29 - 05 / 30 / 2006,
  • Division Enhancement Training on The Basic Education Curriculum ( BEC ) 05 / 16 -05 / 18 / 2006
  • District Echo-Seminar Workshop on the Revised Physical Fitness and Sports Talent Test ( PFSTT ) 07 / 10 / 2004

Languages

English
Advanced (C1)

Timeline

CUSTOMER SERVICE ASSOCIATE ( HOME BASED ) - National Debt Relief
09.2015 - Current
CLASSROOM TEACHER - Santiago East Central School
07.2014 - 08.2015
PRIVATE HOME CAREGIVER - Engr. and Mrs. Celedonio Delacruz
01.2012 - 05.2014
CLASSROOM TEACHER - United Methodist School
07.2002 - 06.2010
Northeastern College - Bachelor of Science, Elementary Education
Roselyn Robillos